The Membership Trainer will create, plan, conduct and evaluate customized training programs to develop Membership staff. Creates, publishes, and maintains membership manuals and training materials, for in classroom use and/or virtually, to be used by all Membership staff, corporate audit, and other areas of the company. Provide performance feedback to representatives and leadership staff for appropriate coaching actions. Provide post training support to coach and answer questions and assist others on a daily basis with solving problems related to work processes and procedures. Facilitate calibration meetings amongst the Membership department with all stakeholders to identify improved workflow and efficiencies. Analyze and track results of second look quality reports to assist in identifying areas of individual educational needs and/or manual and procedure updates.
"This position is eligible to work onsite or hybrid (9 or more days a month onsite), or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment."
Why Join Us?
• Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave. • Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities. • Dynamic Work Environment: Collaborate with a team of passionate and driven individuals. • Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans. • Stability: 80 years of commitment, compassion, and community • Lead and Inspire: Guide and mentor your team to achieve their full potential and success. • Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire • Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning. • Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.
Compensation
$26.34- $31.30 Non- Exempt 13 • Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training.
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
What you'll do
Responsibilities:
Train new, progressive and/or promoting employees on phone calls, call guides, emails, membership guidelines, procedures, processes, and systems for all production areas of Membership. Will plan and train through virtual and classroom settings, mini teaches or sessions, individually, on the job, over the phone, role play exercises, and verbal or electronic presentations.
Train new and existing employees on BCBSKS policies, procedures, and government mandates and laws that apply to Membership, and answer any questions as these change.
Creates e-learning modules that can be used by staff both in and outside of Membership to gain knowledge or to show how to process work. Responsible for maintaining e-learning modules as changes are implemented.
Responsible for providing turnaround times that ensure staff can achieve individual, departmental, and corporate goals, and to ensure that areas of weakness are identified, addressed at the earliest possible time, and communicated with unit supervisor.
Serve in a supervisory role to trainees during training sessions. This includes monitoring, coaching, counseling, and documenting attendance, behavior, and performance, and then providing all necessary documentation to production supervision post-training.
Identify training needs on all new or changing products, systems, government laws, mandates, and policies at the individual, unit, and department level to improve accuracy of the department and service to customers. Work with supervision to identify other training and reference material needs for existing staff.
Meets regularly with other staff, trainers, and supervisors to ensure consistency and to share ideas for improvement.
Recognizes and accepts responsibility of achieving goals to meet MTM goals as well as individual and department goals.
Create, maintain, and publish Membership manuals, procedures, learning aids, roadmaps, lesson plans, worksheets, games, activities, and trainee workbooks to be used for in person and/or virtual training.
Responsible for participating and possibly leading meetings and other events as it pertains to the training goals set by the company.
What you need
Knowledge/Skills/Abilities
Excellent human relation skills required.
Must have excellent verbal and written communication skills, with the ability to interact positively with all levels of clients and staff, both internally and externally.
Ability to work in a team environment.
Requires the ability to obtain a thorough knowledge of Membership systems.
Decision making techniques, situation appraisal and problem solving required.
Ability to write effectively and provide written and verbal feedback that will motivate, coach and develop employees.
Ability to serve on cross departmental or cross divisional teams / meetings as needed for supervision in regard to quality and training, additional education and coaching.
Education and Experience:
High school graduate or equivalent required.
Required to maintain continuous education to learn additional lines of business within Membership.
Two-years Operations experience or one-year experience in a training role or equivalent related work experience is required.
Competent in a minimum of 2 lines of business, preferred. The two lines of business is determined based on the business need
Physical Requirements
Ability to work on a PC for up to 90% of the day.
Benefits & Perks
Base pay is only one component of your competitive Total Rewards package:
Incentive pay program (EPIP)
Health/Vision/Dental insurance
6 weeks paid parental leave for new mothers and fathers
Fertility/Adoption assistance
2 weeks paid caregiver leave
5% 401(k) plan matching
Tuition reimbursement
Health & fitness benefits, discounts and resources
Our Commitment to Diversity, Equity, Inclusion, and Belonging
At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB), where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.
We believe that embracing diversity and authentically promoting inclusion, equity, and belonging among our team members is crucial to our collective success. By intentionally recruiting, developing, and retaining a diverse pool of talent, we cultivate an environment where everyone feels valued, heard, and empowered to contribute. Accommodations are available for applicants with disabilities upon request, ensuring an inclusive and accessible hiring process for all.
