Promptly acknowledge and resolve customer and internal office inquiries in a positive, professional manner to ensure customer satisfaction.
Coordinate with vendors and manufacturers to obtain technical support resolutions for transactional customers.
Collaborate with transactional customers, internal offices, and vendors/manufacturers to coordinate Return Merchandise Authorizations regarding return for credit, dead/damaged on arrival, warranty exchanges and negotiate potential shipping and restocking fees.
Resolve issues related to incorrect or lost shipments with vendors and manufacturers.
Assess customer returned product to determine resale quality.
Ensure cases/tasks are completed in a timely manner.
Promptly manage and document returns and exchanges to be a steward of the company's financial position by processing corrections and working with manufacturers for credits.
Collaborate with various internal departments and vendors to maintain current vendor contact and technical information.
Other duties assigned as business needs changes.
Skills and Abilities
Communicate and interact with customers and internal teams in a professional and timely manner
Self-starter capable of working independently and ensuring to meet deadlines
Excellent communication and interpersonal skills, both verbal and written
Ability to balance multiple tasks with changing priorities
Excellent structured problem-solving skills
Demonstrate time management skills with attention to detail
Ability to exercise solid judgement with sound problem solving and decision making skills.
Proficiency in Microsoft Office applications (primarily Word, Excel, and Outlook)
Education and/or Experience
High School Diploma or equivalent is required
Formal education in Electronics or related field is a plus
Preferred 1-2 years Customer Service experience
Working Environment
This position operates in a professional office environment with interactions in a warehouse space. This role involves standard office equipment such as computers, computer accessories, photocopiers, and filing cabinets. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
This position regularly requires employees to sit for long periods of time at a desk and operate standard office equipment, i.e., computers, copy machines, printer, etc.
The ability to lift approximately 25-50lbs.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
