Develop objectives for the day-to-day activities, which may include scheduling and monitoring of office duties and productivity
Evaluate and manage operations with a focus on implementing process changes to maximize patient care and referral satisfaction for Sleep Programs
Develops and refines training materials to ensure that team members are improving and that new team members receive adequate orientation and training
Recommends staffing structure and process flow in order to maximize the performance of the team
Coach and provide training to personnel to maintain high customer service standards
Monitor and improve telephone handling and other procedures
Evaluate performance with key metrics
Prepare reports for upper management
Other responsibilities and projects as assigned
Demonstrates Competency in the Following Areas:
Basic knowledge of health insurance coverages
Maintains a good working relationship with staff and other departments
Treats clinical staff, patients and patients’ families with respect and dignity
Consults with other departments, when appropriate, to discuss patient care and coordinate other patient service needs as appropriate
Demonstrates the ability to be organized, flexible and to function under stressful situations
Qualifications:
High school diploma or equivalent required; Bachelor’s Degree preferred
Excellent communication and presentation skills, both verbal and written, to interact knowledgeably with and impact both internal and external parties
Exceptional interpersonal skills and ability to convey highly technical information understandably to a wide variety of audiences
Superior project management ability and drive-for-results mentality
Access to Protected Health Information (PHI):
This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy
Working Conditions
This position will work in an office environment
You will be expected to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
