Job Description:
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! The Housekeeping Inspector at Holiday Inn Gaithersburg is responsible for supervising, training, and inspecting the performance of housekeeping staff, including Room Attendants, Housepersons, and Lobby Attendants. This role ensures that all housekeeping procedures meet the hotel's standards while promoting guest satisfaction and maintaining a safe work environment. The Inspector will also manage staff performance, provide training, and implement service programs to enhance guest experiences. ResponsibilitiesAccountable for guest satisfaction by leading the housekeeping team and inspecting housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in a courteous and friendly manner, focusing on service recovery when applicable. Work side by side with staff to train and model appropriate guest service standards. Achieve goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction. Conduct routine inspections of housekeeping operations to maintain standards per regulations. Keep all information up to date in Material Safety Data Sheets for proper chemical use procedures. Ensure a clean and safe work environment, following all procedures for guest/team member incidents. Direct staff performance and take corrective action as needed to hold team members accountable. Motivate staff by setting goals, providing ongoing feedback, and recognizing team members. Assist with coaching and development of all team members, ensuring training records are maintained. Analyze quality issues, identify training needs, and ensure implementation to improve results. Attend all department/hotel meetings to ensure proper communication and planning occurs. Advise and implement changes to housekeeping operations as needed.RequirementsHigh school diploma or GED preferred. Minimum 1 year housekeeping experience preferred. Detail-oriented with strong communication skills. Ability to problem-solve with team members and guests. Ability to manage multiple priorities in a fast-paced environment. Bilingual ability preferred. Ability to lift, push, pull up to 75 pounds regularly throughout the shift. Significant bending required.
Well-Being BenefitsHealth InsuranceDental & Vision InsuranceShort- & Long-Term DisabilityVacation PolicyPersonal and Sick Policy Long Term Planning:401(k) Retirement ProgramPaid Life InsuranceTuition Reimbursement Team Member Programs:Our Big 3 Mission Statement Leaders of the Month/YearAnnual Performance Appraisals and Wage Increase OpportunitiesAnnual Team Member BanquetsAnnual Team Member Engagement SurveyDiscounted Room Rates for Team Members, Family and FriendsComplimentary Room Stays B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled
