Job Description:

Job Description Summary

Senior Program Manager
Join Us in Making the Impossible Possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
What Customer and Commercial Operations contributes to BD
The North American Region at BD aims to be the preferred partner that delivers differentiated value and addresses our customers' needs in an evolving, dynamic healthcare market.
The mission of the Commercial & Customer Operations (CCO) Center of Excellence (COE) is to serve as a trusted strategic partner that enables the North American Region and business units to drive profitable commercial growth by delivering differentiated value, enabling capabilities, and simplified processes that exceed the needs of our partners and improve customer experience. The CCO aims to empower and develop our associates while strengthening our inclusive & diverse culture to win as 'One BD.'
The CCO organization operates across the entire North American Region, partnering with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement and operations, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers.
Senior Program Manager
Reporting to the Director, Operational Excellence, this position requires an expert Senior Continuous Improvement and Change Leader in Commercial Excellence who will lead and manage a portfolio of programs, projects, and process improvement initiatives with a primary focus on Commercial and Customer Operations (CCO) processes for Contracting, Sales Enablement, Customer Care, and Data and Analytics.
Accountabilities in this Role
• Lead a portfolio of projects, as well as business transformation initiatives, related to the improvement of end-to-end processes within Commercial and Customer Operations (CCO) as well as front office customer-facing processes (Pricing, Quoting, etc.).
• Partner with Senior Leaders across the North American Region to understand their business needs and opportunities for improvement. Distill this information into a pipeline of potential initiatives that can deliver tangible business impact (Increased Revenue, Decreased Costs).
• Build and nurture strong relationships with key business unit stakeholders, translating their needs into actionable steps that drive improvements in both their experience and the end customer experience.
• Identify, lead, and drive continuous process improvement/design projects and initiatives while leading and promoting business process and systems/tools integration to drive automation and process standardization throughout Commercial and Customer Operations.
• Drive the change necessary to advance CCO from an organization that is focused on "operational excellence" to one that embraces "commercial excellence."
• Continuously enhance the transparency into CCO processes through the monitoring and analysis of KPIs to provide insights into standard processes as well as opportunities for improvement.
• Guide the successful completion of projects by effectively organizing, mentoring, and motivating a highly skilled cross-functional team.
Qualifications
• 5+ years delivering strategic project results effectively and efficiently.
• Master's degree (Business, Engineering, Operations Management, Mathematics, Science) preferred. Bachelor's degree required.
• Project Management Professional (PMP) or equivalent certification preferred.
• Self-starter who takes initiative and works with minimal direction.
• Experience with written and verbal communications for both technical and non-technical audiences at the executive leadership level.
• Customer-focused with excellent interpersonal and expectation management skills.
• Effectively organizes and communicates with cross-functional teams.
• Facilitation experience at all levels of the organization with both large and small audiences.
• Proficient in obtaining, organizing, and analyzing data to make fact-based decisions, drive root cause analysis, and evaluate outcomes.
• Demonstrated knowledge of key business financial metrics, providing metrics inputs to various reporting venues, and communicating key performance indicators to partners in support of business objectives.
• Sophisticated statistical analysis skills.
• Organizational Change Management experience.
• Microsoft Word, Excel, Project, and PowerPoint proficiency.
• Minitab, Visio, or equivalent.
Key Competencies
• Influencing Others
• Process/Operational Effectiveness
• Critical Thinking
• Customer Focus
• Commit to Results
• Business Insight
• Dealing with Ambiguity
• Leadership Courage
For certain roles at BD, employment is contingent upon the company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit [URL]
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.



Job Description



We are the makers of possible


BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.


We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.



Summary:

The Program Manager will lead and coordinate cross-functional teams to develop new products and services in accordance with regulatory requirements and business objectives. The PM will be responsible for defining project goals, timelines, resource allocation, risk management strategies, and quality assurance processes throughout the product development lifecycle. This role requires excellent communication skills, attention to detail, problem-solving abilities, and strong leadership capabilities to drive successful outcomes in complex projects.



Responsibilities:

• Define project scope, objectives, deliverables, and timelines based on customer needs and market trends.


• Collaborate with engineering teams to identify technical risks and mitigation strategies.


• Manage resources including budgeting, staffing, and scheduling.


• Coordinate with suppliers and vendors to ensure compliance with quality standards.


• Monitor progress against milestones and adjust course as needed.


• Communicate effectively across all levels of the organization.


• Ensure adherence to safety protocols and regulatory guidelines.


• Resolve conflicts between team members or stakeholders.


• Document project activities, decisions, and results.

Qualifications:

• Bachelor's degree in Engineering, Business Administration, or related field. Master's degree preferred.


• Proven experience (5+ years) managing complex medical device product development projects.


• Strong knowledge of FDA regulations and ISO standards.


• Excellent interpersonal and communication skills.


• Ability to work independently and collaboratively in a fast-paced environment.


• Detail-oriented mindset with a focus on quality control.


• Experience working with international partners and distributors.


• Proficiency in Microsoft Office Suite.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.


For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.



Why Join Us?



A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.


To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.


To learn more about BD visit https://bd.com/careers


Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.


Required Skills


Optional Skills


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Primary Work Location

USA NJ - Franklin Lakes



Additional Locations

USA IL - Vernon Hills



Work Shift

NA (United States of America) Apply Now