This position is the front line of ministry to the guests of the Men’s Center. The Guest Coordinator models Biblical Hospitality as he leads the day-to-day functions of the center. The Guest Coordinator is responsible for the guests in the building as well as keeping order throughout his shift.
Duties/Responsibilities:
Respond to phone calls in a timely and professional manner. This will include, but is not limited to: taking messages, answering questions, redirecting calls, transferring calls, etc.
Maintain mobile communication at all times and respond when called.
Interacting with guests in a calm and respectful manner. This includes, but is not limited to: answering questions, prayer, helping guests get what they need, looking up pertinent information in CaseWorthy, etc.
Lead and/or assist in the entry process each day. This includes, but is not limited to: looking up information on guests in CaseWorthy, searching belongings and bags for contraband, wanding for weapons, informing guests of their assigned entry time, etc.
Overseeing meal times to ensure the safety and compliance to the center’s expectations. This includes, but is not limited to: facilitation of a meal prayer, ensuring a staff presence at the serving window, making sure that each guest gets their due meal,
Aid with the wake up of individuals at 6am and in executing the daily exit procedure.
Ensure a chapel service occurs at 11:30am and 6:30pm. This may include performing the chapel service when Chaplain or volunteer group is absent.
Perform hourly rounds to ensure that the building is safe and secure.
Contribute to the daily shift log during the shift.
Report all incidents to CaseWorthy.
Perform emergency intakes when necessary.
Contact emergency personnel (EMS and/or law enforcement) when appropriate.
Ensure the center facility is cleaned and supplies are stocked.
Respond to emails in a timely manner as mentioned in the employee handbook.
Being on time to meetings scheduled by supervisors.
Serve as a positive, contributing member of the ministry team by collaborating with other team members and compassionately supporting the guests with competence.
Follow and enforce the MC policies and procedures.
Perform other duties as required.
City Union Mission Requirements:
Be a born again, mature Christian able to clearly communicate the Gospel as opportunities arise during the workday. (1 Peter 2:21, 3:15)
Have a desire to serve the Lord through widely varied responsibilities to advance ministry to those currently homeless, and the urban poor of Kansas City, with a compassionate heart.
Agree to City Union Mission’s Statement of Ministry:
Be a genuine believer in the Lord Jesus Christ, as expressed by personal testimony and conduct.
Be a member in good standing of a recognized protestant, evangelical church for one year or more.
Have a genuine concern for the ministry of City Union Mission.
Have a minimum of one year of sobriety from alcohol and drugs and six months from tobacco.
Agree to abstain from alcoholic beverages, illegal drugs, and tobacco while employed by City Union Mission.
Have a lifestyle that is free of sexual sin as clearly defined in the Bible.
Required Skills/Abilities:
Basic Computer literacy: ability to type, open and review documents, checking emails, operation of google calendar
Time management and organizational skills
Able to accomplish many tasks in succession in a systematic manner
Good Communication skills, both written and verbal.
Kind demeanor, while having the ability to stand firm on policy
Able to stand or walk for long periods of time
Education and Experience:
Required; High school diploma or equivalent
At least 2 years of related work. experience required; such as retail customer service or hospitality industry
Ministry background is highly preferred.
Physical Requirements:
Prolonged periods of sitting/standing/kneeling, etc.
Fast paced environment, must be able to keep up with the pace.
Ability to ascend/descend stairs multiple times throughout the shift.
