Provides technical maintenance and recovery support to the firm's information technology systems. Uses a variety of testing tools and techniques to troubleshoot and resolve complex technical problems associated with the system's hardware and software. Interfaces with vendors and maintenance providers to service and maintain the system, implements necessary measures to limit the system's downtime, and provides technical support to optimize system performance.
Job Duties and Responsibilities
Provides technical maintenance and recovery support to the firm’s local or wide area networks and technology systems.
Perform support and administration for network related systems. Test and troubleshoot to resolve complex technical problems associated with the system’s hardware and software. Complete work orders as assigned.
Perform security-related tasks for the network and related systems. Monitor and perform tape backups per rotation and department policy.
Create and maintain proper system and process documentation. Complete change control documentation.
Interface with vendors and maintenance providers to service and maintain the system.
Provide technical assistance to other members and areas of the Technology department, including Network Support and Telecommunications.
Provide reports to management, including system performance and incident/downtime reporting. Furnish planning reports for areas of responsibility.
Evaluate, install, and configure new technology, system upgrades and/or enhancements.
Assist in the evaluation of new systems and programs and potential system enhancements. Identify/develop improvements to existing systems to enhance productivity.
Assist in the generation of business cases and justifications.
Install hardware (servers, routers, and network equipment) and software (service packs, patches, and upgrades).
Coordinate internal and external resources for necessary assistance on implementations or upgrades.
Manage and perform technical related tasks as required by assigned projects.
Communicate project progress, provide input/expertise for designated committees and/or teams.
Skills and Qualifications
Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.
Associate’s degree in related field and 3 to 5 years of IT experience preferred.
Previous experience with Unix, Linux, and Microsoft network operating systems, TCP/IP, IPX/SPX, and related network protocols preferred.
Microsoft certifications such as MCSA, MCSE, or other industry recognized certifications preferred.
Competitive Benefits Package
Full medical benefits when working 20+ hours per week.
Traditional and High Deductible health plan options available.
FREE dental and vision coverage.
Generous Paid Time Off plans.
401(k) – dollar-for-dollar match up to 5% of total compensation.
Special discounts and offers for events at the Denny Sanford PREMIER Center.
PREMIER Wellness Program.
Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year!
Fun Employee Parties!
Our Culture
Emphasis on personal success, respect, health, wellness, fun and giving back.
Employees are rewarded, valued, and celebrated for hard work.
Various Career advancement opportunities and growth.
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more!
