Job Description:

RESPONSIBILITIES:

Kforce is working with a company on hiring a Desktop Support Specialist in Lebanon, New Hampshire. This is an onsite position.

Primary Objectives:

• Provide Tier-1 and Tier-2 technical support to end users onsite or remotely


• Follow and maintain compliance with documented Asset Management procedures, ensuring accurate records in the CMDB


• Conduct physical inventory audits of IT assets, collaborating with management to clean up and e-cycle outdated equipment


• Organize and manage physical IT assets, adhering to Company's device lifecycle processes


• Work independently and meet deadlines as established by management

Key Responsibilities:

• Desktop Support Specialist will manage hardware assets in alignment with Company's lifecycle processes


• Create, respond to, and resolve incidents and service requests per predefined processes and SLAs


• Maintain clear and professional communication with end users


• Assist with employee onboarding and offboarding (both remote and in-person)


• Support and administer third-party applications


• Manage user and computer properties on systems such as DHCP, SSO, MFA, and AD


• Perform system and software upgrades and maintenance


• Configure and provide support for desktops, laptops, and printers


• Ensure proper deployment of end-user machines by following build checklists


• Troubleshoot issues related to Microsoft Office (O365), MS Teams, virtual machines, networks, and Windows File Shares


• Maintain accurate records of completed system builds


• Coordinate with vendors for end-user hardware break-fix cases


• Perform regular lifting or moving of equipment, up to 50 lbs.


• Handle additional tasks as required

REQUIREMENTS:

• Minimum 2 years of experience in Windows OS support or Help Desk support


• Experience with ServiceNow, particularly in asset management


• Proficiency with O365, MS Teams, and networking fundamentals (e.g., DHCP, encryption)


• Familiarity with configuring virtual machines, networks, and Windows File Shares


• Strong understanding of Windows 10/11 operating systems


• Ability to lift and transport equipment weighing up to 50 lbs. as necessary

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Apply Now