Job Description:

RESPONSIBILITIES:

Kforce is looking for a Program Manager to join our client for a remote role.

Purpose of the Team:
The team is a user research or UX research team with about 70 to 80 researchers. They work with different product groups within the Experience and Devices division at this company, conducting user research to inform product decisions. Their engagements include working on products like Word, Excel, PowerPoint, Copilot, and Loop, as well as with the core team and the Customer Success and Engineering team. The research focuses on various topics, including small and mid-size business admins.

Responsibilities:

• Research Tools: Assign researchers with seats to a variety of research tools available to them; Pull usage reports (monthly), recommend areas where further investment is needed, communicate findings to leadership and team; Meet quarterly with research tool suppliers to review usage, understand product roadmap; Organize training sessions for the team; Contribute to research tool capacity and budget planning during the fiscal year planning process


• Knowledge Management: Maintain team's knowledge management infrastructure, which consists of 2 SharePoint sites (Working Folders, Hub) and templates and collections in HITS (a research insights repository); Work may include creating new templates/content, authorizing access and troubleshooting technical issues


• CI Research: Request tenants and set up virtual machines with encrypted passwords in Microsoft Azure; Assist researchers with setting up virtual machine access for their CI research projects; Monitor and add capacity (tenants and virtual machines) as needed


• Communications: Create and maintain content about and for the team on the Hub SharePoint site; Create newsletter articles (every other month) based off of previously published research


• Onboarding/Offboarding: Update onboarding content as needed; Collaborate with team Business Manager and Exec Admin on onboarding/offboarding action items as needed

REQUIREMENTS:

• 5+ years of work experience in program management, project management or operations roles


• Knowledge and experience working with SharePoint, in addition to core Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, and Microsoft Forms)


• Thrives in a fast-paced environment and juggle multiple workstreams simultaneously


• Able to pick up new information and learns processes quickly


• Able to operate effectively in an ambiguous environment; Can find the right experts to consult and locate information that exists outside of the team


• Strong project management, organization, and planning skills with attention to detail


• Strong written and verbal communication skills


• Responsive; Answers messages and emails within 24 hours


• Problem solver and "can do" mindset; Digs into issues and persists through to solutions


• Forward-looking and proactive. Identifies and creates information/resources and takes actions that enable the team to operate smoothly

Desired Skills:

• Prior experience working in tech, preferable with a UX team and/or in research operations


• Experience working with Azure

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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