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Job Summary
The AVP, Global Safety & Security (GSS) is responsible for establishing, implementing, and maintaining the strategy and program for all aspects of risk mitigation, loss prevention, and overall safety and security of our guests, owners, associates and assets. This includes oversight of the day-to-day operations of the corporate and field support team in a timely and cost-efficient management manner, while responsible for regulatory and non-regulatory Safety & Security processes; ensuring the effective maintenance of compliance records; timeline management and compliance and assignment of work processes; oversight escalated incident process for organization, and provide project management excellence that keeps multiple projects and initiatives on budget and on schedule.
The position supports a mixture of corporate facilities and resort properties, that include timeshare, wholly owned condominium and wholly owned single-family dwellings for the MVC and Vistana domestic brand, as well as Ritz-Carlton Club, The Luxury Collection Residence Club, St. Regis Club, Aqua Aston Hospitality and Hyatt Vacation Ownership. The AVP will establish robust strategies for Safety & Security Field Operations to include setting the program for Regional Safety & Security leaders. Oversight of development and compliance programing, to include mandatory safety and security training for property-level Safety & Security leaders. Develop, influence, and execute brand/business service strategy/initiatives and business objectives in the most efficient manner. The AVP GSS proactively develops and implements strategies across all properties that mitigate risk, ensure the success of the long-term discipline goals as well as the broader organizational interests while developing and implementing efficiencies in a multi-unit environment.
The AVP GSS will be accountable for Safety & Security training in partnership with Resort Operations and Corporate Training & Development leaders. The position will lead the design, development, implementation, and maintenance of all new and on-going training programs for corporate, regional and site safety & security associates at all levels. The position is responsible for the development of standard processes that ensure regulatory compliance as applicable.
This position will report directly to and receive guidance from the VP Resort Operations, Vacation Ownership. The vast scope of this position will frequently require this role to work directly with other Department leaders and individual Executive Committee Members; the position will interface heavily with the Risk Management, Human Resources and Law departments, as well as the Regional Vice Presidents of Resort Operations, Market Vice Presidents of Resort Operations, Corporate Finance and Accounting, Global Asset Management, and different levels of associates throughout the enterprise.
As the leader of the Global Safety & Security organization, the AVP Global Safety & Security contributes the highest level of safety, security and risk management knowledge and expertise through his/her interactions with these business partners, as well as all resorts and/or business offices. The position's responsibilities also include the strategic planning of risk management initiatives and issues, in collaboration with Risk Management business partners. The position will be specifically accountable for oversight of corporate properties and resorts towards compliance with all regulations and mandates, and also champion efforts to enhance relationships between the Corporate GSS team, on-site teams, and third-party vendors.
Expected Contributions
Global Safety & Security Leadership
Responsible for providing high-level leadership on Global Safety & Security, ensuring the continuous successful accomplishments of objectives in collaboration with senior Leadership.
Executive oversight and coordination of Global Safety & Security programs enterprise-wide with the potential and capability to roll out programs system wide.
Provides executive supervision and oversight to leaders that direct, supervise and coordinate all administrative functions and activities, including in-services on practice standards and operational policies and procedures as they pertain to Risk Management and Safety & Security in accordance with standards established by institutional, governmental, and other regulatory bodies.
Provides executive leadership and oversight of programs that manage the risk related to both corporate and resort operations, including analyses of events and aggregated data to identify and implement strategies and tactics to reduce risk.
Fosters a safety culture and oversees and leads the Escalated Incident and Emergency Response process, including identification and prioritization of cases for root cause analysis to ensure the safety for associates, guests and owners.
Collaboration with MVW Leadership and ancillary divisions to ensure safety in all day-to-day operations and business activities.
Works collaboratively with system leadership to coordinate efforts of risk reduction and mitigation along with service recovery with the goals of creating a just in time approach towards escalation and de-escalation of adverse events.
Develops and implements strategies for long range planning to determine best practices for Global Safety & Security.
Establishes and maintains both formal and informal relationships with corporate and site administrators to integrate the goals of the Global Safety & Security team with those of MVW.
Collaborates with business leaders to ensure that all MVW facilities and personnel manage professional liability risk and implement risk reduction and safety & security strategies effectively.
Sets performance standards, provides guidance, identifies learning needs, and selects learning experiences and delegates responsibility as appropriate.
Confers with and advises business leaders, Human Resources, Corporate Compliance and Legal Affairs based on Safety & Security expertise and experience.
Maintains professional affiliations and enhances professional development to keep pace with hospitality industry trends.
Coordinates activities, which ensures compliance with standards established.
Supports Quality Improvement and innovation in practice.
Provides support in the areas of staff development, education and research.
Evaluates and recommends management information/occurrence reporting systems.
Maintains strict confidentiality in all matters.
Participates in professional organizations and demonstrates professional contributions through publications and presentations.
Managing Execution
Drives the program and performance across all three core GSS areas - Safety & Security /Loss Prevention Operations, Fire and Life Safety, and Corporate Security.
Oversee GSS department leaders / management and related regional leaders, ensuring improvement activities.
Responsible for effective and efficient utilization of Escalated Incident Process, and all related communication, process improvement, and follow-up.
Conducts Safety and Security Consistency Reviews (SSCR's) at all resorts to ensure compliance with Corporate Loss Prevention safety and security management guidelines and procedures.
Communicate with Senior Management regarding sensitive and confidential information in a straightforward, timely and direct manner.
Oversees the development and implementation and ongoing compliance of emergency procedures.
In partnership with Risk Management and Engineering Operations, identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
Conducts and manages third party investigations.
Ensures a consistent liaison with Risk Management Team for resolving Safety and Security problems, claims management and implements key learnings.
Implements and oversees action plans to monitor and control risk.
Identifies areas of opportunities and assists in formulating action plans to maximize the potential of Safety & Security operations and protection of company assets.
Ensures that complaints, disputes, and resolutions of grievances and conflicts are handled in accordance with company guidelines and customer service standards.
Analyzes information and evaluating results to choose the best solution and solves problems.
Stays abreast of developments and issues relating to safety and security in the hospitality industry.
Develops and maintains a working relationship with local, state and federal law enforcement authorities.
Informs and/or updates corporate executives, property management, peers and subordinates on relevant information in a timely manner
Leading Safety & Security Teams
Analyzes department performance and leads improvement through ideas and initiatives.
Communicates the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
Encourages and builds mutual trust, respect, and cooperation within/between Global Safety & Security and related stakeholders.
Identifies the developmental needs of others; coaching, mentoring, or otherwise helping others to improve their knowledge and/or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Serves as a role model to demonstrate appropriate behaviors.
Solicits feedback utilizing an "open door" policy and reviews satisfaction results to identify and address departmental problems or concerns.
Utilizes interpersonal communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Organizational/Managerial
Maintains associate confidentiality in the management of information.
Develop, oversee and/or facilitate on-site staff training for successful execution of all functions.
Maintain a focus on elevating teams' ability to think broadly and holistically about risk, safety, and security,
Continuously evaluate, develop, and implement improved processes for proper management onsite operations, including the development and or revision of Standard Operating Procedures as necessary and or based on statutory requirements.
Regularly perform analysis and provide reporting on process efficiency and information management.
Ensuring Exceptional Customer Service
Empowers managers and associates to provide excellent customer service to create a positive atmosphere.
Incorporates guest safety and satisfaction as a component of departmental growth with a focus on continuous improvement.
Educational/Professional Development
Humble Leadership - Participates in the development of other staff members.
Meets regulatory, licensure and annual health assessment requirements.
Identifies learning strengths and needs with individuals and organizational.
Proactively partner with key leaders and stakeholders to include but not limited to: Risk Management, Law Department, Brand & Digital (comms), Finance and Accounting, Asset Management, Resort Operations corporate, regional and site leaders. Ensure alignment of business issues.
Continuously evaluate and evolve processes applicable property and asset safety & security.
Communication/Relationships
Proactively owns all aspects of risk assessment and mitigation, loss prevention, escalated incident response, and safety & security
Demonstrates a professional, courteous, and respectful attitude in dealing with associates, guests and owners.
Displays courtesy, tact and patience during interactions with all members of the team and extended community.
Adheres to the Global Safety & Security legal and ethical standards.
Third Party Relationship Management
Collaborate with third-party vendors to establish world-class partnerships in service to the safety and security mission.
Candidate Profile
Education & Certification
Bachelor's degree in Business Administration, Safety & Security, Risk Management, Loss Prevention or other related discipline. Master's Degree in Risk Management, Safety & Security or other related field required.
ASIS Certified Protection Professional (CPP) preferred; maybe secured within six (6) months in position.
Experience
Minimum of ten (10) years of experience in global safety and security administration including three to five (5) years of experience in a corporate environment - ideally including US, UK and Singapore.
Ten (10) years of progressive leadership experience in a corporate and/or resort setting required, with at least five (5) years of experience with Risk Management/Quality/ Safety & Security and/or legal or malpractice risk stratification.
Skills/Attributes
Demonstrated track record of successful implementation of Emergency Response process and system and/or a Global Safety & Security /Risk Management enterprise-wide program.
Exceptional leadership abilities, including communication skills, ability to influence in a matrixed organization.
Must be a strategic thinker that is able to develop and deliver solutions to complex challenges and successfully implement those solutions in a cross-functional, diverse environment.
Ability to multi-task and maintain a level of calm and composure during periods of high stress.
Ability to research, understand and explain local statutes relating to the operation and administration of property locations.
Ability to promote teamwork, innovation, and mutual respect among diverse disciplines.
Demonstrated track record of promoting teamwork and fostering a collaborative team environment and interact with all levels of the organization.
Excellent verbal and written skills; pro-active communicator.
Develop and maintain relationships with key business owners and senior management.
Strong business acumen.
Self-motivated and strong initiative.
Ability to manage change.
Professional demeanor.
Extremely detail oriented and follow through; strives for excellence.
Excellent organizational skills.
Excellent computer skills.
Excellent analytical, decision making and problem-solving skills.
Travel can be up to 50%.
Technical Acumen
General Safety & Security Knowledge: Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Emergency Response: Knowledge of fire safety and emergency procedures related to severe weather, bomb threats, robberies, workplace violence and natural disasters. Ability to educate others on building comprehensive emergency response plans and effective training programs.
Investigation/Reports: Understanding of standard investigation and reporting policy and procedures; the ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing reports; and the ability to instruct others to do the same. This includes working with insurance companies on workers' compensation and general liability claims.
OSHA Regulations: Knowledge of regulations and procedures regarding federal and state Occupational Safety and Health standards. Ability to educate others on these regulations and do visual inspections.
Security/Loss Prevention: Knowledge of procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incident, accident and injury investigations.
Business Continuity Planning and Execution: Understanding of BCP planning and execution strategies standard and the ability to educate others on design and maintenance of department BCPs. The ability to coordinate crisis situations to successful outcomes directing and working internally and externally to manage critical situations for favorable outcomes in natural and manmade disasters.
Law Enforcement: Provide Law Enforcement liaison for Cyber Security and Terrorism with emphasis on prevention, discovery and prosecution of Security events.
Safety and Security Training: Knowledge, management and development of Critical Training Programs concerning Global Safety and Security to meet country / federal / state Safety and Security regulations.
Internal Audit: Knowledge of and understanding of Audits and Critical Data working to effective resolution of business issues and develop processes and procedures with the Audit Team.
Relocation Assistance
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
