The Sleep Navigator is a clinical liaison role requiring strong organizational, communication, and problem-solving skills. You will coordinate care for sleep-disordered patients, working closely with physicians and the Sleep Center team to ensure a seamless patient experience from referral through treatment.
Core Responsibilities:
Patient Coordination:
Receive referrals, schedule follow-ups, and ensure all diagnostic tests are completed.
Contact patients for missed appointments and assist with barriers such as insurance, transportation, and language.
Serve as a liaison between patients and physicians, ensuring smooth communication of test results and care plans.
Prepare result letters, schedule follow-up appointments, and update patients and physicians on care outcomes.
Collaboration & Support:
Work with the Sleep Medicine team to coordinate patient care and improve outcomes.
Use evidence-based practices to maintain best practices in sleep medicine.
Assist in patient education and help develop educational materials in collaboration with the Marketing Department.
Information Management & Performance Improvement:
Maintain patient records and ensure timely communication of information to relevant staff.
Participate in performance improvement initiatives to optimize care quality and efficiency.
Customer Service & Engagement:
Address patient, staff, and physician satisfaction by identifying areas for improvement and creating action plans.
Assist in team building and staff education to support a positive working environment.
Required Qualifications:
Education:
Associate's Degree in Sleep Technology or related field required.
Licenses & Certifications:
Certified Clinical Sleep Health (CCSH) required.
Registered Polysomnographer or Registered Sleep Technologist required.
Basic Life Support (BLS) from American Heart Association required.
Experience:
Minimum of 4 years of clinical experience in sleep medicine in an AASM-accredited facility.
Required Skills:
Strong organizational, communication, and critical thinking skills.
Ability to work independently and manage multiple tasks.
Knowledge of sleep disorder diagnosis, treatment, and patient care management.
Commitment to patient and staff education and a collaborative team approach.
