Speaks with customers to answer product and service questions and suggest information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed
Build sustainable relationships with customers
QUALIFICATIONS:
High School diploma
1-2 years of experience in a customer support role
Strong phone and verbal communication skills along with active listening skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
WE OFFER:
Competitive pay and comprehensive benefits package
