AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
Job Summary
An excellent opportunity to enter the professional Audio/video space and obtain a holistic view of the industries' leading organization inner workings. The purpose of the AVI-SPL Regional Dispatch Coordinator role is to drive accuracy and efficiency in the field service technician scheduling process and ensure that our employees and customers receive the very best experience possible. This role will serve as a liaison between our Global Helpdesk and Regional Service Management teams, intercepting and handling all scheduling exceptions according to an established process quickly and efficiently. These exceptions will be the result of issues that arise in the creation, execution, and closure of a customer's service request.
Essential Duties and Responsibilities
Resource allocation for ServiceNow incidents per TSR request
Scheduling Field Service resources effectively to reduce travel time & OT, and maximize productivity
Obtain documentation (e.g., drawings, programs) required by the techs as requested
Utilizing Sub Contractor resources when appropriate based on cost, geography, and in-house resource availability
Liaison with the local AVI-SPL office for SIG resource support (GM, Opps, Sales and Engineering)
Confirm accuracy of data in cases requiring RDC review
Other duties assigned as needed
Skills and Abilities
Knowledge of processes required to engage programming resources
Knowledge of storage locations for documentation requested by Field Service Techs
Productive relationships with Sub Contractors
Maintain working relationship with multiple office leadership teams for SIG resources
Possess excellent organizational, time management and inter-personal skills
Communicate and interact with internal employees clients and colleagues in a professional and timely manner
Self-Starter capable of working independently and ensuring to meet deadlines
Excellent communication and interpersonal skills both verbal and written
Ability to balance multiple tasks with changing priorities
Excellent structured problem-solving skills
Ability to troubleshoot basic AV and Video Teleconferencing issues
Education and/or Experience
Minimum of a high school diploma or equivalent
Minimum 1 year similar Case Coordinator experience preferred
Formal education in Electronics or related field preferred
Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure preferred
Demonstrated knowledge of AV Control systems and integrated room peripherals preferred
Experience with Incident Management applications preferred.
WHY YOU'LL LIKE WORKING HERE
Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
Pay Type
Min Base
Max Base
Hourly
$26.44/hr
$28.85/hr
This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.
