Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:
Bachelor's Degree
Demonstrate high level of attention to detail.
Demonstrate effective communication skills, both written and oral, to interact with a wide range of constituencies and to follow instructions.
Demonstrate analytical thinking skills.
Ability to accurately produce high levels of data entry.
Ability to prioritize a heavy workload to meet established deadlines.
Ability to develop and maintain effective working relationships, both working independently and, in a collaborative, results-oriented team.
Ability to problem solve and handle difficult people or situations.
Proficiency with computer applications, specifically Microsoft Office: Outlook, Excel, Word, Teams.
Ability to master new software applications.
Experience providing high quality customer service through face-to-face interactions with clients, customers, or students.
Preferred Qualifications:
At least 1 year of experience working in the field of federal and state compliance in a higher education setting.
Experience with Enrollment Manager data system.
Experience with state and/or federal reporting.
Experience working with veteran/military students as a VA benefit processor/SCO.
Able to travel to attend state and regional conferences.
Job Description:
The purpose of this position is primarily processing both federal and state benefits earned by Veterans of the US Armed Forces to ensure Texas State remains compliant with all federal and state regulations. This entails determining which courses are certifiable using degree plans, transcripts, etc. and certifying tuition and coursework for payment for all GI Bill® benefit programs and determining Hazlewood Exemption eligibility by vetting documentation submitted by students. There is also an advising/counseling component when relaying to our military connected students and their parents how the application process for VA educational benefits moves forward at Texas State.
Job Duties:
Process military educational benefit requests (GI Bill®, Hazlewood Act, misc. tuition adjustments).
Report changes in coursework/payment. Notify students of problems in a timely manner so that administrative changes can be made before deadlines.
Audit VA student files, certifications, and corrections for accuracy/documentation.
Review and data enter through the Enrollment Manager data system to certify coursework for VA payment. Preparing and sending electronic certifications and changes, as required.
Reporting data to Texas Veterans Commission for Hazlewood on a semester basis.
Monitoring progress toward degree requirements, evaluating and maintaining academic records and continuously auditing for accuracy and compliance with Veterans Benefits Administration, Texas Veterans Commission, and university rules and regulations.
Advise students on request process for VA Educational Benefits.
Assist customers via email, phone, and in person, in a courteous and professional manner.
Provide general information to students, faculty and staff about VA education benefits and Hazlewood Act benefits.
Assist with presentations for New Student Orientation (NSO) sessions, Bobcat Days, and other outreach events.
Establish and maintain federal and state training requirements as a School Certifying Official (SCO).
Assist in training of Veterans Affairs (VA) work study employees
Process authorizations to our business office for Hazlewood and Chapter 31 & 33 tuition adjustments.
Maintain discretion of student's personal information per FERPA and VA Privacy Act.
Maintain professional appearance and provide excellent customer interactions.
Able to interact with a varied customer population.
Work hours other than 8-5, M-F if needed.
Assist in achieving departmental goals.
Additional duties as assigned.
Additional Information to Applicants:
A resume, cover letter, and questions are required to be answered.
Job Open Date:
01/02/2025
Open Until Filled:
Yes
Normal Work Days:
Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start:
8:00AM
Normal Work Hours End:
5:00PM
Posting Notices:
You will be required to electronically attach a resume and cover letter to your application.
Legal and Required Notices:
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Why work @ Texas State? :
* Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents! * Generous paid time off: vacation, holidays, sick days and many more! * Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program * Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs. * An inclusive Bobcat community: join our many social networks offered on and off-campus * Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.
