IU Dining and Hospitality embraces and expands Indiana University's core values of education, innovation, tradition, and inclusion, which embody the true spirit of Hoosier hospitality.
IU Hospitality infuses Indiana University's beautiful campus with vibrant life, creating a home away from home for visitors and the IU community alike. From our space in the Indiana Memorial Union, hospitality staff serve thousands of guests each year through professional dining and retail operations and catered events, conferences, and celebrations, keeping our spaces clean, our food tasty, and our customers happy.
The 189-room IU Biddle Hotel is the largest hotel in Bloomington, Indiana., and the only hotel on campus, a living embodiment of Hoosier hospitality. Visitors enjoy upscale, convenient accommodations and parking as well as on-site amenities including the Vault Pub, live music, bowling, Starbucks, a 2-level bookstore, charming outdoor dining spaces, and international food from local restaurants all in the heart of campus, steps away from the best dining, shopping, arts, and entertainment at IU and in the city of Bloomington.
Job Summary
Department Specific Responsibilities
Acts as guest services leader at the front desk for any guest issue and works to anticipate future problems or requests.
In the absence of a manager, they may provide guidance to part-time and student staff.
Will fulfill duties as assigned from their direct supervisor.
Performs the functions of a front desk agent-check in/check out guests, answer telephones, make reservations, and provide information to guests.
Resolves guest issues negatively affecting the guests stay and overall impression of IU.
Ensure sthat all guests are assisted in a timely and friendly manner, and coordinate breaks to ensure proper coverage is maintained to assist guests.
Corresponds with guests and prospective guests through various electronic correspondence channels.
Applies Payments, handles credit card and cash payments, and posts charges to guest folios.
Responsible for cross promotion of IMU Dining Facilities.
General Responsibilities
Performs tasks related to day-to-day hotel operations, including check-in/out of guests, answering telephone and email inquiries, making reservations, and providing information to guests.
Resolves guest issues, escalating complex issues as needed.
Delegates tasks related to room preparation to other hotel staff, including temporary, housekeeping, and maintenance staff.
May assist with general cleanup and upkeep of hotel lobby space, including changing trash bins, wiping, and dusting hard surfaces, or cleaning up spills.
Provides directions and general information to Indiana Memorial Union visitors.
Qualifications
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Preferred
Some experience in related field
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Demonstrates a commitment to diversity, inclusion, and genuine care for all
Demonstrates a high level of attention to detail
Excellent customer services skills
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Must be able to lift between 20-40 pounds.
Work Location
Bloomington, Indiana
Advertised Salary
$15.30 per hour
Work Hours
Variable schedule (7AM-3PM or 3PM-11PM) based on business volume and operational needs, including evenings and weekends.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Foundational
FLSA: Nonexempt
Job Function: Operations
Job Family: Hospitality
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
