Performs proactive advising and coaching through strategic and data informed outreach campaigns using multiple media (e.g., texts, phone, AdRx campaigns) to help students navigate barriers to their success, to retain them, and to accomplish timely reenrollment
Maintains flexible student appointment schedule using multiple modes (online, in-person, etc.) and provide sufficient appointment slots to serve students
Monitors and replies promptly to student communications in all modalities (e.g., text, email, phone)
Advises at student enrollment events (e.g., orientations) and meet with all first-year advisees prior to or at the beginning of their first semester
Participates in campus events relevant to advising (e.g., convocation, admissions open house)
Assists in developing advising materials
Tracks and supports student progress from first time enrollment through graduation. Maintain records on student progress, persistence, retention, and graduation
Effectively uses university advising and retention tools and systems
Works with faculty and academic units on curriculum training, curriculum issues, unit policies, degree audits, student issues, and other matters pertaining to advising
Communicates outcomes at staff meetings
Other duties as assigned
General Responsibilities
Provides academic counseling for students pursuing or considering majors, minors, or certificates. Guides students in planning their course of study in concert with the departments' curricular requirements; explains curriculum requirements and school and campus policies.
Meets with students in groups and 1-on-1 to guide students in academic programs that will meet their educational needs and the requirements of their chosen major, minor, and/or certificate.
Assists students in making informed decisions about a choice of major and potential career or graduate school direction; helps students to assess their interests, values, and academic skills and to understand these in relation to major choice and potential future career/graduate school options.
Teaches students how to navigate university systems, academic processes, and policies; empowers student accountability in academic decisions about courses, career direction, and long-term plans; and provides guidance on avenues for increased involvement as an IU student and in the IU community.
Refers students to appropriate campus resources, such as academic support resources, placement programs, internship and overseas study opportunities, etc.
Tracks and monitors students' academic progress, reviews and maintains confidential student records to ensure that students meet requirements and to document advising discussions, and communicates this information in a timely manner to students and to appropriate academic offices when necessary.
Represents the advising function as a presenter at campus meetings and recruiting functions; assists in developing written advising materials for use in student events.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree in related field
Preferred
Master's degree in related field
WORK EXPERIENCE
Preferred
Some experience in student affairs, teaching, academic advising, or related field
Experience in advising, counseling, higher education, or a related field
Experience working with students
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Uses and learns new technology proficiently and changes practices with changing technology
Meet Best Practices and National Standards for Academic Advising
Understands and meets FERPA requirements
Preferred
Experience working with a diverse student population
Experience with Microsoft Office Suite (Word, Excel, and PowerPoint) and Microsoft Teams
Familiarity with student information systems
Ability to work with minimum supervision
Excellent interpersonal skills
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Indiana University South Bend campus
South Bend, Indiana
Advertised Salary
$43,888.08 annual salary
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Core
FLSA: Exempt
Job Function: Student Services
Job Family: Academic Advising
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
