At Glazer's Beer & Beverage we pour our hearts into what we do "SELL BEER FOR A LIVING" We are looking for people who are Bold, Innovative, and enjoy having FUN because we value each person's intrinsic worth and uniqueness.
We provide a wide range of competitive benefits:
Medical, dental and vision insurance
401k matching
Roth Post-Tax Retirement Plan
Life Insurance
Employer-Paid Disability
Flexible spending accounts
Paid time off
Tuition reimbursement
Paid Maternity Leave and Paid Parental Leave
We are looking for a Business Support Lead to join our Team.
Duties and Responsibilities:
Lead and mentor the technical support team, fostering a collaborative and high-performance environment.
Develop and implement hardware and software standards to ensure consistency and reliability across the organization.
Maintain the standardization of company's assets (including hardware and software) with the intent of shadow IT prevention.
Streamline support processes to improve efficiency and user satisfaction, utilizing best practices and innovative solutions.
Oversee the resolution of technical issues, ensuring timely and effective support for end users.
Act as a point of contact for escalated support issues, working closely with end users to understand their needs and challenges.
Work with other IT departments to ensure seamless integration of hardware and software solutions.
Serve as an overall subject matter expert for various business systems, hardware and software used by end users.
Represent the enterprise support team during business technology project planning and implementation.
Ensure that technology needs are accounted for in business technology project planning.
Raise potential resource constraints and concerns regarding project planning to IT Management.
Develop support processes for various business systems (including but not limited to: Vocollect, Warehouse Devices, Driver Phones, Sales and Merchandiser iPads, printers, etc.).
Act as a liaison between the business and technology team to identify and improve systems, processes supporting various departments.
Perform detailed end-to-end business process analysis and document core system processes and related applications.
Escalate issues and coordinate with vendors when appropriate.
Effectively communicate insights and plans to cross-functional team members and management.
Gather critical information from meetings with various stakeholders and produce meaningful reports.
Deliver monthly, quarterly, and annual projections and status reports as requested (including but not limited to: support metrics, trends and insights, areas for improvement, success stories, resource and/or production gaps, etc.)
Manage vendor relationships for hardware and software used by the business.
Other duties as assigned.
Minimum Qualifications
Five or more years' experience in business systems application analysis, application support or project management, preferably in beverage distribution or similar industry
Excellent documentation skills
Team oriented with good interpersonal skills
Strong verbal and written communication skills
Takes ownership of the duties and responsibilities associated with the role; and has a desire to grow within the team and company.
Proven problem-solving abilities and decision making in difficult situations
Physical Requirements
Physical demands with activity or condition for an occasional to rare amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
Physical demands with activity or condition may include a considerable amount of time include walking, bending, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 25 lbs.
As the Distributor of Choice, Glazer's Beer and Beverage embraces a culture where diversity drives innovative solutions for the success of our employees, retailers, and supplier partners. Our company strives to foster an inclusive and welcoming environment that reflects the unique communities we serve.
"Glazer's Beer and Beverage provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability."
Please note that job application deadlines will vary by position. The ability to enter and submit an application in UltiPro will not guarantee that the position is still open and that your application will be reviewed and considered. If you have questions regarding a specific job application deadline, please email hr@glazersbeer.com (for internal candidates - contact the hiring manager).
