Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
Job Role Summary
The Community Health Worker will work with patients at the health center and community level to enhance understanding and adherence to treatment protocols, identify social determinants of health, and help patients to set and achieve their self-management goals. The CHW will document home social and environmental assessments timely, accurately and with good quality, identifying barriers to accessing appropriate healthcare or other concerns within the patient's home environment.
Essential Functions and Responsibilities
Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health's values
Documents health, social and environmental assessments timely, accurately and with good quality, identifying barriers to accessing appropriate healthcare or other concerns within the patient's home environment
Performs home visits to patients to provide support, encouragement and guidance
Develops supportive and therapeutic relationships with patients and their families
Accurately documents home/telephone visit outcomes in a timely manner
Utilizes motivational interviewing to encourage patients to modify their behaviors
Recommends community resources for patients order to meet the basic five needs of : housing, food, clothing, transportation and utilities
Carries a caseload of at least 100 patients
Advocates for patients to ensure access to needed services which includes developing community relationships and resources
Identifies any high risk patient symptoms or circumstances that would result in risk for self-harm or harm to others, and notifies appropriate higher level clinical staff for consultation
Completes appropriate home assessment documentation, identifies barriers and refers patient to the appropriate community resources
Works with family, significant others and community supports to assist patients in meeting goals
Alters activities/behaviors to reflect and ensure adequate care appropriate to the age of patients served
Provides quality case management and provides training to patients on activities related to daily living skills
Monitors patient progress and reflects this in documentation during follow up visits
Demonstrates commitment to professional growth by actively participating in clinical supervision
Job Requirements
High school diploma or equivalent
One year of job-related work experience, performing similar functions in a similar role
Knowledge of the Marion County community and its residents having either lived in or around targeted areas; knowledge of available community resources and required application processes
Knowledge, Skills & Abilities
Ability to relate to a variety of people within different cultures, socioeconomic backgrounds and education levels
Ability to establish and maintain effective working relationships with superiors, coworkers, patients and families
Willingness to work with patients and their family members or other support persons in the clinic, hospital, home, and community settings
Basic computer skills
Ability to work independently
Ability to work effectively in a sometimes stressful and unstructured environment
Teaching/coaching skills
Strong interpersonal skills; ability to be both clear and concise in written and verbal communication
Use of discretion and independent decision making regarding patient safety and care
Willingness and ability to carry out directives from other team members
Ability to use communication skills appropriate to the age of the patient
Ability to interpret and apply complex directives/information/regulations
Crisis intervention skills helpful
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
