Job Title: Representative - Field Customer Service
Location: Rochester, NY (West Ave)
Work type: Office (Travel Required)
Pay Rate: $25/hr
Job Summary
This position is responsible for providing superior face-to-face customer service to all RG&E customers. Customer Representatives communicate about all aspects of customer accounts, process customer payments, perform collections related transactions, perform Department of Social Services transactions, process customer requests for service, handle billing inquires and other miscellaneous customer transactions and duties.
Responsibilities:
Handles collection activities, DSS transactions, turn-on/shut-off requests, and billing inquiries for walk-in customers in one of RG&Es Customer Offices. Utilize customer service skills and training to ensure quality customer transactions, assuring that customers receive prompt, courtesy service and accurate information.
Ensures that customer records are updated accurately. Audits and maintains all related records including meter data, maintenance plans and equipment certification records.
Takes payment from customers and applies payment to customer account. Balances cash drawer and prepares daily cash deposit.
Performs miscellaneous customer service transactions and assists with gas and electric emergencies.
Required Qualifications:
High school/GED with 2 years relevant experience.
Strong interpersonal skills.
Good computer skills.
Mathematical abilities.
Preferred Qualifications:
Good analytical and decision-making skills.
SAP experience.
RG&E billing and collections experience.
Behavioral Competencies:
• Develop self & others
• Empower to grow
• Collaborate and share
• Be a role model
• Focus to achieve results
• Be agile
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
