Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
Manage all aspects of FQHC site operations, including patient care, scheduling, and collaborate with other departments to ensure seamless patient care, specifically:
Oversee the day-to-day business operations and its programs and activities to ensure compliance, efficiency, and client satisfaction (e.g. evaluate client flow through the clinics, monitor wait times and no-show rates, etc.).
Create, implement and manage a staffing plan, including determining appropriate skill and number of clinical/non-clinical staff members.
Develop and manage the FQHC site budget, Monitor expenses and identify areas for cost savings, Ensure accurate and timely financial reporting
Represent the FQHC site at meetings and events.
Address operational issues raised by medical clinic staff (e.g. nurse practitioner, nursing, physicians, employees), payors, referral sources and clients and seek out appropriate avenues for improvement.
In conjunction with leadership, develop and implement procedures, policies and means of accountability that result in complete continuity of client care and best outcomes; ensuring that all policies and procedures are compliant with NCQA accreditation standards and State of Ohio regulations
Lead the FQHC site through the accreditation and licensure process
Provide support for operational reviews of clinical performance measures including program performance, productivity, client satisfaction and show rates, contract compliance, etc...
Work with project stakeholders and cross-functional teams to gather business requirements for new services and projects.
Participate in organizational process and quality improvement. Lead the practice with a mindset of continuous improvement.
Identify opportunities to increase business and scope of services provided by the clinics.
Establish, implement and maintain efficient processes for ordering and monitoring supplies and equipment.
Effectively interface with and influence all levels of the agency and external organizations; promote appropriate communication between physicians, nursing and clinical staffs.
Stay up to date in your field and serve as the subject matter expert (SME) for training and systems.
Lead, coach, and mentor assigned direct reports, as well as oversee and uphold performance standards and the level of accountability within the department
Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
Demonstrate positive leadership, promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts.
Education & Experience:
Bachelor's degree in related field; master’s degree in business or public administration preferred
Registered Nurse (RN) license in the State of Ohio
5+ years medical practice management, where measuring and managing performance was required
Demonstrated experience in staff supervision and development
Experience in or strong understanding of FQHC operations and NCQA accreditation standards
