We have an exciting leadership opportunity for an experienced Senior Support Engineer to join our R&D team.

This position reports to the Customer Experience Chapter Leader and is responsible for supporting and enabling our Energy and Power Monitoring Solutions which include EcoStruxure Power Operation (EPO) SCADA and Power Monitoring Expert (PME) software. The role focuses on investigations and resolutions of complex customer-escalated issues, training of stakeholders within Schneider Electric, and working on proactive topics such as bug fixes, knowledge-management and technical discovery.

What will she/he do?

• Reproducing, troubleshooting, resolving and documenting technical support cases impacting our customers

• Managing customer expectations through resolution process

• Building diagnostics tools, authoring knowledge base articles and leading process improvement for customer incident resolution

• Mentoring of Technical Support groups with new features and resolutions to common situations

• Developing fixes and doing technical discovery on future aspects of the product

• Contributing to product development activities, including verification and validation, bringing in customer experiences

What qualifications will make her/him successful?

• Deep understanding of Power Management and Operation or similar offers and their targeted customer base

• Proven experience of Electrical (Operational Technology) and Communication (Information Technology) networks

• Customer-service oriented and able to advocate for customers with project teams

• Demonstrated passion and ability to troubleshoot, leveraging skills and techniques to break down complex architectural problems

• Strong software/IT maintenance, development, and testing ability for in-depth resolutions of complex system issues involving operating systems such as Windows Server/Active Directory/Group Policy/IIS

• Able to multitask, prioritize, and manage time efficiently and independently.

• Experience with communication protocols such as Modbus, BACNet, OPC DA, IEC61850, SNMP

• Strong communication and collaboration skills to work effectively with customers and technical colleagues, sharing detailed technical information in an easy-to-understand manner (written and verbal)

• Degree in Computer Science or Electrical Engineering (a considerable amount of experience may preclude the need for a degree)

What's in it for her/him?

• We empower all our employees to work flexibly and to manage their unique life and work in the way that works best for them. You are enabled, empowered, and safe to choose when and how you work best.

• We work in a hybrid setting - remote can be considered for this position - (exact configuration will be discussed with the Manager) and the rest of time with customers and/or collaborating with peers and partners at our office.

• Possibility to grow and learn everyday (experience, exposure, education) to reach career goals.

At Schneider Electric, the things that you look for in an employer are the very things we look for in an employee. We'll work with you to build your career and provide opportunities to work both locally and around the world. Our leaders inspire employees to achieve their potential by encouraging them to take new challenges, providing them with experience and expertise to enhance their professional development. We value high achievers who are globally minded and thrive on change. Our values - Care, Connect, Challenge and Commit - cascade throughout our company and are at the heart of our commitment to creating a sustainable future.

Let us learn about you! Apply today.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.We have an exciting leadership opportunity for an experienced Senior Support Engineer to join our R&D team.

This position reports to the Customer Experience Chapter Leader and is responsible for supporting and enabling our Energy and Power Monitoring Solutions which include EcoStruxure Power Operation (EPO) SCADA and Power Monitoring Expert (PME) software. The role focuses on investigations and resolutions of complex customer-escalated issues, training of stakeholders within Schneider Electric, and working on proactive topics such as bug fixes, knowledge-management and technical discovery.

What will she/he do?

• Reproducing, troubleshooting, resolving and documenting technical support cases impacting our customers

• Managing customer expectations through resolution process

• Building diagnostics tools, authoring knowledge base articles and leading process improvement for customer incident resolution

• Mentoring of Technical Support groups with new features and resolutions to common situations

• Developing fixes and doing technical discovery on future aspects of the product

• Contributing to product development activities, including verification and validation, bringing in customer experiences

What qualifications will make her/him successful?

• Deep understanding of Power Management and Operation or similar offers and their targeted customer base

• Proven experience of Electrical (Operational Technology) and Communication (Information Technology) networks

• Customer-service oriented and able to advocate for customers with project teams

• Demonstrated passion and ability to troubleshoot, leveraging skills and techniques to break down complex architectural problems

• Strong software/IT maintenance, development, and testing ability for in-depth resolutions of complex system issues involving operating systems such as Windows Server/Active Directory/Group Policy/IIS

• Able to multitask, prioritize, and manage time efficiently and independently.

• Experience with communication protocols such as Modbus, BACNet, OPC DA, IEC61850, SNMP

• Strong communication and collaboration skills to work effectively with customers and technical colleagues, sharing detailed technical information in an easy-to-understand manner (written and verbal)

• Degree in Computer Science or Electrical Engineering (a considerable amount of experience may preclude the need for a degree)