All applicants must have permanent legal authorization to work in the United States. Mars does not sponsor employment visas for this role.
This position is not eligible for relocation benefits
The primary focus of this role is to drive profit and sales within our Mars Retail Group Stores, while exemplifying passion and role modelling the One M&M'S brand and purpose. The Flagship Store Director strategically drives results to ensure success and accountability in every aspect of guest experience, store operations, talent management and people leadership.
Each flagship store location has a distinctive annual NSV, P&L responsibility, inventory management, and staffing model which drives the job level and complexity of this role.
The Flagship Store Director has overall responsibility for leading Mars Retail Group policies, procedures, Quality, and all food safety requirements (including compliance to external audits and local regulation) in store.
We welcome unique personalities, just as our M&M'S brand is founded on our unique characters!
What are we looking for?
Minimum 5+ years' experience managing in a fast-paced retail or hospitality operation
High School Diploma or GED
Minimum 3+ years' experience leading a team of managers
Experienced in complex planning & organizational skills with strong business acumen
Experience in balancing different levels of stakeholders
Decisive in driving sales, operational excellence, and satisfying the Guest
Strong analytical and problem-solving skills
Willingness to step in at a moment's notice to support the team, in any way needed
What will be your key responsibilities?
Create a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a "fun kind" way to bring out the best in each other
Provide direction and hold leaders accountable for the behaviors of an effective Manager on Duty, to ensure achievement of all sales objectives and goals
Accountable for the strategy and execution of training, onboarding and development of all Associates to ensure that the store meets and/or exceeds quantifiable performance (e.g. Net Sales, Conversion, Average Dollar Sale, Units Per Transaction, and Inventory Shortage)
Create an environment that drives sales through exceptional guest experiences
Role model a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a 'One for All and All for Fun' mentality
Develop the leadership team to use resourcefulness with product knowledge and category components, keeping displays/spaces occupied and shoppable for guests to experience and enjoy
Oversee all store experiences, bringing our brand to life
Adhere to and role model all Standard Operating Procedures
Oversight on presentation excellence to ensure all areas of the store are well prepared (neat clean, organized, operational and safe), allowing guests to shop with ease
Ensure sales are protected through maintaining all operational and administrative systems and processes
Manages all store controllable expenses and the store's Profit and Loss statement
M&M'S brand ambassador of all store products and experiences. This includes greeting and approaching all guests with a friendly and positive attitude
Store representative for Mars Retail Group Marketing and One M&M'S Marketing Activities. Execution of seasonal, peak, and non-peak M&M'S brand marketing activities in store to drive business results
Develop strategies and plans to achieve overall business growth through analysis, action planning, effective communication, and consistent accountability
Ultimately responsible for upholding and coaching on all Mars Retail Group policies and procedures, plus local regulation adherence, including attendance and timekeeping, food handling guidelines, Quality, loss prevention, and safety/emergency procedures
Enable the continual growth of the business via effective talent and retention management
Utilize sales data and consumer feedback to recommend changes to the central support team in a timely manner
Responsible for ensuring strong connections and consensus between the leadership team, other Mars Retail Group sites, and relevant internal and external business partners
Strong collaboration with relevant P&O stakeholders to ensure all people practices, policies and procedures are fair and consistent
Responsible for identification of local retail business trends, insights, opportunities, and community outreach, in partnership with Mars Retail Group Marketing
May include other duties or assignments, as assigned by the Mars Retail Group Leadership team
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
The base pay range for this position at commencement of employment is expected to be between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience.The total compensation package for this position mayalso include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offeredand the employee's work schedule (i.e., part-time schedule, store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment. USD 85,879.00 - USD 118,083.00
