Job Description:

Location: Denver, CO

Salary: $17.00 USD Hourly - $20.00 USD Hourly

Description:

Job Title: Helpdesk Specialist I



Work Location: Denver, CO



Duration: Contract to Hire



Job Description:



Provide Level 2 helpdesk support by answering complex questions about the installation and operation of assigned products. Escalate all other issues to Level 3 support. Responsibilities include maintaining, developing, and supporting personal computers, servers, local and wide area networks, software, and data communications technologies.



Customer Support:



This role supports internal customers/end users and does not interface with external customers/suppliers.



Qualifications:

• Proficiency in Windows 11


• Familiarity with general peripherals


• Experience with ServiceNow for managing and tracking tickets


• Knowledge of Active Directory and Azure AD for managing user and device access


• Basic skills in PowerShell for occasional scripting tasks

Work Hours:



Standard daytime hours with some flexibility. No overtime expected.

Contact: kgregor@judge.com


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