A Revenue Manager is responsible for monitoringgroup and transient business thresholds within the five-year forecast to ensure measurable improvements for demand and availability in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As the Revenue Manager, you will supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals within the current 53-week (Netrez/OnQ PMS) period. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage and maintain group and transient inventory controls:
Daily review and implementation of room accommodation and rate inventory controls in Netrez / OnQ PMS and OnQ RMS. Includes weekly implementation of roll-in controls
Ensure group inventory and cut-off dates are managed according to demand
Implement all blackout dates in Netrez / OnQ and review monthly to determine if adjustments are needed
Work with Director of Front Office to ensure that sellout strategies are in place, and OnQ PMS / Netrez are balanced daily
Ensure OnQ FMS and General Ledger are balanced daily as it relates to past actuals
Develop, monitor and adjust sales and pricing strategies:
Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control
Provide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment
Daily review of Delphi/DMPE reports: GRC, Backlog Report (monthly), Daily Transaction reports and Overrides report. Address concerns and action plans with Director of Sales
Develop annual transient pricing. Ensure pricing is consistent in all distribution channels (Netrez/OnQ PMS, GDS, Internet)
Provide critical analysis of strategies, room statistics and demand factors:
Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies
Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR
Review all tentative and definite group bookings, to ensure that they support implemented strategies
Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed
Analyze past and present trends and make recommendations for future strategies
Forecasting:
Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using OnQ RMS, Excel, OnQ FMS, Delphi/DMPE, and Netrez/OnQ PMS
Competitive and Demand Analysis:
Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends
Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators
Maintain historical data on events and performance on any promotions during these demand-generating events
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
