At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.
Job Summary:
Under limited supervision, maintain Community Programs’ databases, communications, and outreach processes with the goal of elevating young changemakers to innovate solutions for a healthy ocean. Maintain up-to-date data on our engagement with community organizations; develop relationships with youth-serving community organizations, including in-person visits; support the development and delivery of culturally relevant Community Programs; monitor email communications and financial responsibilities; provide administrative support as needed; perform other duties as required. Additionally, support a work culture of equity and accountability demonstrated by leadership and interactions with colleagues and partners, both internal and external; encourage strong relationships among and between program participants, volunteers, and staff; adhere to equitable processes to guide new staff and volunteers. Perform other duties as required.
Core Activities:
Create and generate routine reports for Education Community Programs
Generate existing reports
Create new reporting, data visualizations, dashboards, lists, etc., to inform strategic decisions
Update and audit data in the Education Division’s CRM (Salesforce), ticketing platforms (Ticketure), and task-management software (Asana), ensuring program integrity, accuracy, completeness, relevance, and program participation.
Attend community events (schools, community orgs, teacher workshops, recruitment, etc.)
Engage with program attendees, answer questions, distribute materials
Develop and maintain community relationships
Gather feedback about our programs and share outcomes with the Community Program Manager
Research organizations and schools as potential partners and participants across all Education programs.
Conduct outreach to community partner locations. (e.g., phone calls, emails, in person visits, etc.).
Respond to initial incoming Education service tickets (Fresh Service) in a timely manner; route inquiries to appropriate groups/staff for responses and provide stellar customer service to educators, program participants, and partners.
Recommend improvements in program effectiveness, activities, and outcomes.
Provide administrative support as needed, including proofreading communications, overseeing calendars and room reservations, and maintaining an inventory of Community Programs assets, resources, and office supplies
Coordinate the planning and execution of event schedules, including booking spaces at local organizations and ensuring the availability of necessary equipment and materials
Preferred Knowledge, Skills & Abilities (KSAs):
BS/BA degree or equivalent combination of education, training and experience
Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment
Demonstrated success meeting deadlines
Demonstrated ability to solve problems resourcefully
Excellent oral communication, formal writing skills, time management, and organizational skills
Experience in task and detail-oriented positions, must be able to work both as a member of a team and independently, with minimal supervision
Experience building relationships with community organizations
Experience in our local communities, specifically Seaside, Marina, Watsonville, and Salinas
Strong lens for diversity, equity, inclusion, and accessibility
Experience with data management systems, Salesforce preferred
Familiarity with a reservation software such as TicketureTessitura
Intermediate knowledge of and experience with Microsoft Office - Excel, Word, Outlook, or similar office applications
Familiarity with Google Suite products
Strong and effective interpersonal skills
Beginning to intermediate data analysis skills
Conversational Spanish desired
Assumes defined roles in support of professional and personal development as needed and/or desired
Ability to work within, and maintain Monterey Bay Aquarium’s Core Values
Physical Requirements to Perform Essential Job Functions:
Typical office equipment, MBA vehicles
Constant sitting, standing, walking, bending
Occasional unassisted lifting up to 50lbs
Typical office environment, main aquarium and exhibits, occasional offsite events, visits to community organizations and schools, occasional offsite events
Hourly Compensation Range Minimum:
$25.00- $28.37 USD per hour. Starting rate will vary based on previous experience and relevant skills/knowledge set.
