Job Description:

Customer Care Coordinator

Brownsburg, Indiana

Bring your heart to work! Caring people make the difference at American Senior Communities!

Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large.

American Senior Communities has proudly delivered patient centered care since the year 2000, with a long history of excellent outcomes. As partners in senior care, we are not just doing a job, but following a calling.

Our commitment to our team members:

• Top competitive market wages


• Paid Time Off (PTO), holiday pay and *opportunities to earn additional PTO


• Access a portion of your earned wages before payday with PayActiv*


• Paid training, skills certification & career development support


• Medical, vision & dental insurance with Telehealth option


• Medical and dependent flexible spending accounts


• 401(k) retirement plan options


• Lucrative employee referral bonus program


• Tuition reimbursement and certification reimbursement*


• Continued education opportunities through Purdue Global & O2NE scholarship program


• Employee assistance program & wellness support


• Retail, food & entertainment discounts, and so much more

*Terms and conditions apply

What will you be doing and how will you make a difference at American Senior Communities?

• Making a difference in the lives of the patients we serve by providing them care and compassion


• Acting as a positive teammate to fellow employees by helping onboard new teammates.


• Responsible for the administration of the ASC Customer Care program


• Serve as liaison for all new residents to the community ensuring and maintaining quality customer experience

  Requirements:

• Bachelor’s degree preferred; or 3 years equivalent experience in lieu of degree.


• Working knowledge of admissions process, customer services skills and sales techniques. 


• Customer Service focused and the ability to demonstrate the core values listed above is a must!

We are Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.

 

Clinical Services

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