This position has the responsibility of organizing, prioritizing and coordinating resources for all the jobs for the assigned work location, including providing support and assistance to customers and Fishing Tool Supervisors with equipment needs, processing related orders and arranging for shipment and delivery.
RESPONSIBILITIES:
Receives orders from customers and Fishing Tool Supervisors and directs shop hands in getting the jobs done by organizing their tasks in filling the orders and making deliveries.
Prepares, prioritizes and processes job orders, assisting with pulling orders from stock, checking to ensure equipment is correct and supervising shop hands to check in equipment when returned.
Keeps logs of calls/orders and tools and equipment.
Determines equipment needs by obtaining appropriate part(s) according to order specifications.
Gathers serial numbers and descriptions for parts and prepares job tickets, including overseeing inventory control in RTMS as necessary.
Makes necessary arrangements for shipping and delivery to ensure orders are properly handled.
Addresses payment issues including but not limited to verifying customer credit.
Supervises the process of checking equipment to ensure they meet company standards and API standards, and they are in proper operating condition.
Maintains positive and effective working relationships with both internal and external customers.
May need to sub-rent tools for certain jobs if necessary.
Performs other related duties as assigned.
QULIFICATIONS:
One (1) to three (3) years of work experience in dispatching, sales, fishing tool business, drilling or a related field.
Knowledge of downhole Fishing and Rental tools.
Good communication skills with both internal and external customers
Basic knowledge of the use of computer.
Sales experience is desirable.
Good customer service skills with the ability to deal with people with business courtesy and manners.
Ability to direct the work of others and be able to work independently without direct supervision.
Available to be at work location at night and on weekends when needed.
Education Requirements:
High school diploma, GED, or the equivalent is preferred.
