Job Description:

VENDOR OPERATIONS MANAGER

Position Summary/Objective

 

The Vendor Operations Manager will oversee the vendor onboarding, education, performance, and workload allocation for Maintenance Work Orders in multiple markets, as assigned. This position will manage and prioritize activities that drive customer satisfaction and NOI margin performance improvement. As our Vendor Operations Manager, you will play a critical role in ensuring that our properties are serviced in accordance with compliance standards, and that units are available for occupancy as soon as possible. The Vendor Operations Manager will also be responsible to validate vendors are performing work while maintaining proper rapport with tenants and quickly reporting any incidents that may occur.

 

Essential Duties and Responsibilities

 

• Manage vendor onboarding, education, performance, and workload allocation in assigned markets to ensure a high level of work quality and timely completion


• Ensure scopes of work assigned to vendors are detailed and comprehensive


• Drive accountability toward completion timelines set forth by the approved scope of work and ensure adequate system updates occur for follow-up and follow-through


• Inspect completed work for accuracy and ensure photo evidence and adequate notes are updated to the service request record or turnover system


• Develop and maintain relationships with vendors, contractors, and suppliers to ensure that we receive the best possible service at competitive prices


• Coordinate with in-house maintenance staff to complete necessary repairs and upgrades


• Communicate with tenants, portfolio managers, and stakeholders regarding service requests, property updates, and status reports in cadence with weekly, monthly, and quarterly reporting


• Conduct regular audits to assess vendor performance and ensure compliance with standards


• Ensure compliance with local, state, and federal regulations related to rental properties


• Manage municipal violation work orders to ensure that properties meet compliance standards and resolve any violations in a timely manner


• Provide exceptional service to internal and external customers by maintaining positive relationships to ensure tenant, employee, and vendor retention


• Ensure timely and accurate communication with tenants and property owners regarding inspection results, violation notices, and any necessary repairs or upgrades

 

 

Minimum Qualifications (Knowledge, Skills, and Abilities)

 

• High school diploma or equivalent; bachelor’s degree in business administration, property management, or related field is preferred


• Minimum of 3 years of experience in rental property management or a related field, with a focus on vendor onboarding, education, performance, and workload allocation


• Knowledge of turnover workflow and compliance on clean, safe, functional standards


• Familiarity with budget management, including expense tracking and cost control though value engineered solutions


• Strong communication and organization skills, with the ability to manage multiple projects simultaneously


• Knowledge of local, state, and federal regulations related to rental properties, as well as municipal violation and inspection oversight


• Proficient in Microsoft Office and property management and data and analytics software like yardi – voyager, salesforce, tableau, etc


• Ability to work flexible hours and travel as needed


• Ability to adjust to changing needs due to size and resources of a fluid environment


• Valid Driver’s License is a requirement

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

No supervisory responsibly.

Travel

Up to 10%, as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.

Construction/Rehab

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