Job Description:

Position Title:  Quality Engineer II (P2)

Company Summary:

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.   

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role:

Crown Castle is hiring a Quality Assurance Engineer II with knowledge and experience in software testing and best practices with hands-on manual test execution for GUI, API, DB, Service Now and/or mobile applications along with ATF test automation development experience.

As a Quality Assurance Engineer II you will join our Data & Digital Team and participate in day-to-day testing and certification of software solutions as well as conduct hands on test design, execution and reporting within your assigned Agile Team. You will collaborate with Developers and Product Owners to verify that the system under test meets all requirements and company standards.   You will help implement best practices and enterprise-wide quality initiatives.

Responsibilities: 

• Collaborate with product development, engineering and quality assurance teammates to confirm acceptance criteria/requirements and technical designs


• Develop manual and automated test cases to cover all requirements/acceptance criteria and document all test results


• Provide high-level test and automation estimates for conceptual evaluation as well as detailed estimates and tasks for quality assurance activities


• Author test plans & test cases (both manual and automated), complete requirement/defect to test case traceability matrices (including ensuring 100% coverage of all testable requirements), conduct peer reviews, log/troubleshoot/resolve defects, mitigate risks/resolve issues, track/report progress


• Represent the quality engineering practice in agile ceremonies and serve as an ambassador for quality within assigned Agile Team 


• Assist in the implementation of automated test frameworks.


• Meet project deadlines and prioritize work 


• Help reduce technical debt by developing detailed test cases, documenting all system functionality in a prioritized test case repository, automating test cases, establishing regression and end to end test suites, and providing documentation.


• Grow your technical and functional understanding of aspects of the business applications and product functionality to perform testing and QA analytics.

Expectations: 

• Aligns individual work with team performance requirements


• Seeks to understand and quickly adapt to change


• Demonstrate a strong sense of ownership, urgency, and drive as well as the ability to work well with diverse teams.


• Adheres to defined design architectural standards when developing test automation and continuously executing tests in a DevOps environment.


• Adheres to and ensures compliance with company and quality standards/best practices.


• Works effectively, independently and efficiently with minimal supervision. Contributes to and delivers on team goals in a fast-paced, dynamic environment 


• Possesses excellent time management, organization and communication skills.

Education/Certifications:  

• BS Degree in Engineering, Computer Science, or related technical discipline

Experience/Minimum Requirements :

• 3+ years of experience in developing both manual and automated tests.


• 2+ years of ServiceNow testing experience with ATF automation experience


• Testing experience across different modules like ITSM, CSM, FSM of Service Now strongly preferred


• Experience writing test scenarios & test cases, estimating test efforts, developing automated test scripts, authoring test documentation and defining test data management practices.


• Hands-on experience testing AWS Migration and AWS Lambda functions 


• Understanding and implementation experience with test automation framework design


• Experience collaborating with IT partners, Business partners and other Stakeholders to deliver quality products on schedule.


• Experience adhering to QA best practices and standards especially operating within DevOps and Agile or Kanban environments.


• Understanding of QA methodologies, QA architecture, procedures, tools, documentation, metrics & analytics (including ROI)


• Hands on experience with functional, integration, system & E2E testing, API testing, database validation and / or mobile applications testing.


• Technical skills preferred: strong SQL, Postman / Swagger / SOAP UI, Agile workflow management tool (JIRA, ADO or other), test management tool (Octane, ALM, Qmetry or other).


• Access company applications, systems or tools that access customer data, financial data, or personally identifiable information (PII).  Subject to local and state eligibility, a pre-employment background check will be conducted for criminal convictions, including misdemeanors and felonies related to fraud or violence.

Working Conditions:  This is a remote role with the expectation of on-site/in-person collaboration with teammates and stakeholders for moments that matter and may require up to 15% travel.

The salary range offered for this position is $90,000 - $105,000 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location.  Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year. 

If you are interested in joining our team, please visit the Crown Castle careers site to apply.  We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Additional Information: Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Data & Digital

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