Posted in Information Technology 2 days ago.
Type: Full-Time
Location: New York, New York
The Bank’s flexible work model supports balancing the demands of work and life, while prioritizing the value of connecting and collaborating with our colleagues in person. Employees are expected to live within a commutable distance of their primary work location to support team collaboration.
What we do:
Enterprise Support (ES) Consolidates accountability for all technology support services across the Bank.
Coordinate with National IT on matters of shared infrastructure, system processes and end-user technologies across the System to ensure seamless delivery and support. Collaborate with Enterprise Platforms and Capabilities (EPC) and Enterprise Architect (EA) to achieve standard infrastructure capabilities/products, infrastructure engineering, provision and deployment of infrastructure components. Oversee infrastructure and operations support processes to ensure stability and continuous improvement of the production environments. Manage full life cycle of End-User technology. Cultivate and maintain excellent relationships with service providers and vendors.
Outcomes will include modified support model for agile delivery and cloud adoption. On-demand infrastructure provisioning to support rapid application change and infrastructure scaling using agile and programmable infrastructure. Improved speed and flexibility by becoming more nimble and better leveraging vendors. Scalable, flexible workplace technologies and efficient change practices adapt to the nature of work being performed, driving greater asset use and productivity.
Your role as IT Product Support Associate:
You will provide support and maintenance for business applications and products used throughout the Bank, reporting directly to IT Product Support Manager.
Your role will be to:
Provide first level support for Markets Operational and Analytical Data products in the production environment on a 24x7 basis
Participate in incident management events by actively troubleshooting issues, assessing business impacts, escalating responses, and working to resolve production problems and operational issues
Analyze the impact of business or technical changes on the products, and recommend appropriate modifications
Actively participate in development of new cloud solutions, contributing to tasks such as data migration, production readiness, building observability and monitoring, as a member of Agile squads
Create and maintain pipelines to deploy product changes using source control such as GitLab (e.g. used by Squad/team to deploy on Databricks)
Contribute to automation and improvement of operational processes with a focus on resiliency
Provide Non-Functional requirements, and execute Non-Functional testing, including Connectivity Testing, and Failover Testing
Assist with application security reviews, access provisioning and certifications, audits, and quarterly attestations and recertifications
Maintain, enhance, and develop documentation covering operational support procedures, troubleshooting guides, incident management plans and risk events
Some weekend work inclusive of Friday night, Saturday and/or Sunday as needed
What we are looking for:
Experience providing first/second level of Production support for applications on 24X7 basis
Experience working on cross-functional technical support teams
Experience in AWS Cloud technologies, including AWS S3, EC2, Lambda, Grafana, Cloud networking and architecture
Experience supporting ETL solutions, Databricks support experience being a plus.
Working knowledge of DevOps and delivery tools like Gitlab and Terraform to enhance and support code pipelines and Infrastructure-as-code (IAC).
Knowledge of IP networking, VPN's, DNS, load balancing and firewalling
Experience building observability and monitoring solutions
Nice to have application migration experience from on-prem to cloud, with AWS certification being a plus
Nice to have practical knowledge of coding (such as python, Java)
Salary Range: $160000 - $185000 / year
We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.
Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more.
Benefits:
Our organization offers benefits that are the best fit for you at every stage of your career:
Fully paid Pension plan and 401k with Generous Match
Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
Subsidized Public Transportation Program
Tuition Assistance Program
Onsite Fitness & Wellness Center
And more
The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.
The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, pregnancy, or military service.
We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at ny.leaves@ny.frb.org and we’ll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of “protected individual” under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a lawful permanent resident and thereafter a U.S. citizen when eligible.
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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