LifeWorks of Austin, TX is looking for a full-time Program Service Coordinator to join our Youth & Adult Counseling team! The Program Services Coordinator (PSC) manages, coordinates, and provides direct supervision of a team of counselors in the Youth and Adult Counseling (YAC) Program, which serves youth and their families, individual adults, and couples who are experiencing issues such as family conflict, abuse, trauma, anxiety, depression, and the stress of everyday life. The PSC is a manager-level position that is responsible for ensuring good program outcomes by providing training, clinical supervision, data oversight; implementing quality improvement plans; and monitoring client outcomes. The PSC ensures the team is equipped to support clients in navigating community resources and internal supportive service opportunities at LifeWorks.
The full time, exempt position earns a competitive rate ranging from $69,136.29-$75,551.00 depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 15 paid holidays per year; a free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!
RESPONSIBILITIES
Coordinates and assists in the development, delivery, and management of program services.
Promotes a healing- and person-centered culture that uplifts the dignity and strengths of clients at all times.
Responsible for the hiring, orientation, training, supervision, evaluation, and dismissal of direct reports in accordance with Agency policies and procedures.
Reviews individual client outcomes with direct reports during supervision.
Ensures direct reports provide appropriate support to clients and offer and utilize program resources efficiently.
Holds staff accountable for meeting individual and program performance objectives by coaching, planning, monitoring, and appraising job results.
Enforces and complies with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency. These requirements may pertain to data, paperwork, training, processes, and procedures, among other things.
Is readily available and provides guidance and case consultation to staff on a daily basis.
Builds team’s strength in de-escalation and mediation to effectively manage highly complex crisis situations.
Completes file reviews and ensures that direct reports collect and enter required data in agency and funder databases in a timely, complete, and accurate manner.
Updates training materials, assists with delivery of training, and tracks all staff training records and due dates.
Maintains current knowledge of best practices in a range of philosophies and modalities, for example housing first approaches, harm reduction, and positive youth development.
Acts as a liaison to other programs internally and establishes and maintains relationships with partner organizations, service providers, referral sources, and other external stakeholders in the community.
Provide temporary coverage and direct client services during staffing transitions or outages.
Assists with the compilation, analysis, and reporting of program outcomes on an as-needed basis.
Assists Program Director and/or Division Director and department staff with coordinating client files and other materials for funders, monitoring visits, and internal and/or external audits.
Represents the program at leadership meetings and communicate agency and leadership decisions to their team, as appropriate.
Provides community training, presentations, and outreach activities, as appropriate.
Prepares for and actively participates in supervision meetings and all other required meetings or trainings.
ADDITIONAL ESSENTIAL DUTIES AND RESPONSIBILITIES YAC:
Regularly provides supervision, observation, support, and mentoring to direct reports, where applicable.
Provides supervision to interns and licensed clinical staff in accordance with licensure standards, including Board Approved Clinical Supervision for staff working towards their advanced licensure, as needed.
Ensures program staff comply with and deliver services in a manner consistent with fidelity standards for all relevant evidence-based and/or evidence-informed models.
Tracks licensure renewals for direct reports.
Tracks clinical supervision reimbursement, where applicable, and reviews and approves direct report expense reports and purchase requests.
Coordinates Basic Needs Assistance expenditures for clients.
Provides direct counseling services to a reduced client caseload as well as coordinate and facilitate groups and family events.
Reviews and monitors counselor calendars and caseloads; makes adjustments as needed to best serve client needs.
QUALIFICATIONS
Requires a Master’s degree in Social Work, Counseling, or related field, and (3) years’ experience.
Advanced Licensure in Mental Health discipline
Equivalent combination of education and experience.
Preferred minimum (1) year of supervisory experience.
Experience with databases; proficient level of experience with Microsoft Office including, Word, Excel, and Outlook.
ABOUT LIFEWORKS
With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youths who are on journeys to lives they love and stability for themselves and their families. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem saving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.
