Williams Lea is hiring for a Records Workflow Coordinator for our New York City office to work Monday to Friday, 8:00 am to 5:00 pm!
Pay: 24.00 - $28.00/hour
Benefits:
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts
Job Duties:
(* denotes an "essential function")
*Coordinate workflow within the team, prioritizing jobs and delegating work requests to associates
*Using advanced customer service skills, provide job intake for records services work according to established policies and procedures and client needs
*Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
*Locate, retrieve and prepare records files for client requesters or vendors, independently complete records services work tasks according to record and document retention policies, including following up on the proper return, collect, and refiling of records
*Conduct and review data entry into records management database
*Assist the team in completing large or complex jobs i.e. large numbers and/or complex requests
*Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction
*Produce required reports on schedule
*Train new team members
*Utilize appropriate logs and/or tracking software for all assigned work
*Communicate and know when to escalate with peers, supervisor or client on job or deadline issues
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Assist peer teams in other service lines, as needed
Complete other tasks and assignments as assigned by management
Professionally interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Be able to lift up to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files
Job Qualifications:
Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
Minimum 3 years' experience preferably in a legal, banking or large corporate environment
General knowledge of records terminology (terms of media, category, standard title) with experience in legal records services, record-keeping, records management and information governance
Skilled in records software programs for legal records services, records management or record-keeping, including strength in alpha-numeric filing formats
Advanced knowledge and understanding of file management and retention procedures
Advanced skill in the use of MS Office software (Word, Excel)
Proven ability to coordinate workflow and use timekeeping or job tracking system
Ability to check work of other team members as part of the established quality assurance (QA) procedure
Ability to coordinate and maintain relationships with external vendors
Ability to work in a fast-paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy with little oversight
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
Must be self-motivated with positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi-functional and diverse backgrounds
Statement of other duties
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.
Working conditions
Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site
Ability to work overtime as needed
Work is performed in a professional work environment
Professional attire required
Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies
Must be able to work standing up all or most of the time
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
