Job Description:

Company Description





Are you Interested in contributingto improving and saving lives? Work for one of the largest global testing laboratories at the forefront of one of our state-of-the-art laboratories, each day testing for life and making the world a safer and healthier place. Eurofins' Madison-based location conducts food chemistry testingspecializing in infant formula, sole-source nutrition products, hemp and CBD, dietary supplements, and a variety of botanicals. Ourtesting portfolio includes vitamins, minerals, contaminants, pesticides and shelf-life studies. We believediverse backgrounds are cornerstones to scientific greatness. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins Companies.



Job Description



Organizes and manages communication, ticket management, and issue resolution in JIRA project workflows. Performs cross-platform coordination and data entry for multiple retail compliance programs. Provides support, training, and subject matter expertise for new JIRA (project managent tool) users and participates in continual process improvement initiatives.

• Creates/reviews initial tickets in JIRA and ensures data is replicated in other systems.


• Proactively monitors pending tickets and follows-up with responsible party where required.


• Demonstrates attention to detail and proactive identification and problem solving of potentially ambiguous issues.


• Reviews and updates documentation related to projects and JIRA Products (e.g.: SOPs, user documentation, Product Templates).


• Coordinates and performs training for users on JIRA and other software applications to ensure distribution of system knowledge to EFII team.


• Coordinates procurement and logistics for retail shopper programs.

Qualifications



To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Knowledge of MS office applications including Teams, Word, Excel and OneNote


• Experience contributing to teams

Education: High School



Additional Information

• Job requires long periods of time working with computer equipment in office environments.


• Job may require exposure to chemicals when interacting with laboratory computer equipment.


• Ability to work both independently and with project teams.


• Good attention to detail and strong organizational skills.


• Knowledge of laboratory operations and equipment is beneficial.


• Overtime and weekend work as required.


• Will be exposed to potential food allergens.


• Performs other tasks as assigned.

Benefits:

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options


• Life and disability insurance


• 401(k) with company match


• Paid vacation and holidays

Pay: 18-20/hr



Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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