Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people". With $2.6 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 23 branches and using state-of-the-art technology, TVFCU provides financial services to more than 166,000 members in Southeast Tennessee and Northwest Georgia. As a very high honor, TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes, and even received the highest score of any financial institution in the nation.

JOB SUMMARY: 

The Mortgage Loan Originator Assistant (MLOA) will play a vital part in communicating directly with the loan originator, members, referral partners, real estate agents, title companies, processors and underwriters to nurture relationships and provide superior member service. The MLOA will work to develop timely and efficient workflows in an effort to maximize and prioritize the origination support activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide additional support to one or more Mortgage Loan Originators


• Serve as an additional contact and liaison between members, processors, closers, the assigned loan originator and any third party involved in the transaction


• Review all loan package documentation for discrepancies, omissions, and income calculation and report any discrepancies to the loan originator or processor


• Follow up and respond to member or third party inquiries on transactions as needed in order to provide superior member service


• Facilitates internal communication between processing, underwriting and closing to ensure closing dates are met 


• Coordinate and proactively communicate with outstanding pipeline of prequalification requests, as well as with active loan pipeline


• Assist members with accessing online documents and password resets 


• Assist Mortgage Loan Originator with any re-disclosure requests


• Responsible for documenting the conversation log with any communication to or from any party involved in the transaction


• Maintain compliance standards from application to funding


• Complete NMLS registration


• Perform other administrative functions as requested by management


• Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.


• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.


• Perform other duties as assigned.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS: 

• High school diploma or equivalent required


• 1-3 years of experience in a lending capacity preferred


• Ideal candidate will have an understanding of lending guidelines, state and federal regulations, as well as a general knowledge of mortgage lending products


• Highly motivated and goal-oriented with strong interpersonal and communication skills, whether in person, by phone, or email


• Computer proficiency required including MS Office; proprietary mortgage software preferred


• Team player with a positive, can do attitude and strong problem-solving abilities


• Ability to multitask while having a high level of accuracy and attention to detail; well organized

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States


• Criminal background check and drug screening


• Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.