Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.
We seek an experienced IT Support Specialist to provide exceptional technical support for our Remote Online Notary platform and connecting systems. The ideal candidate will work during the 3:00 PM ET to 11:00 PM ET shift, addressing technical issues, ensuring system uptime, and delivering superior service to our users. This role requires a proactive problem-solver with a customer-focused mindset and a deep understanding of IT systems and software support.
Job Responsibilities
Provide tier-1 and tier-2 technical support for the Remote Online Notary platform, assisting users with troubleshooting, setup, and usage
Monitor and respond to support tickets, chats, emails, and incoming calls promptly and professionally
Diagnose and resolve technical issues related to platform functionality, connectivity, and user access
Collaborate with development and organizational teams to escalate and resolve complex issues
Document common issues, resolutions, and FAQs to enhance the knowledge base and improve user self-service capabilities
Develop and help with Helpdesk software, example reports, ticket field additions, etc.
Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
Typically resolves issues referred by help desk support
Performs a wide range of support functions to assist in departmental processes
Follows clearly defined procedures to complete daily tasks and responsibilities
Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
Uses basic communication skills to address internal and/or external clients and/or team members
Individual contributor working under direct supervision with little autonomy
Performs all other duties as assigned by management
Education
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
Experience
Typically requires more than 1 year of related work experience
Proven experience in IT support, preferably within SaaS platforms or a similar domain
Experience with systems such as Slack, Office 365, Google Workspace, and others, for administration purposes
Familiarity with remote desktop tools, ticketing systems, and monitoring software
Experience with online notarization platforms or legal technology is a plus
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.
