At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs. 

We are looking for energetic and experienced loan administrators to join our Customer Care Loan Origination Call Center team.  We want candidates who are passionate about helping others and embrace our values of love, trust, respect, commitment to excellence, and fun. We have a comprehensive training program to assist our associates in their career growth. Our loan administrators are not on commission, which allows them to focus on what is best for the customer. Applicants must possess excellent communication skills, thrive in a fast-paced environment, and work well in a team-based setting.

Positions are located at our Customer Care Strongsville location, 18094 Royalton Road, Strongsville, Ohio 44136 or Corporate Campus location, 7007 Broadway Avenue, Cleveland, OH  44105.

Requirements:

• Minimum of one year recent experience taking financial loan applications in a retail banking environment


• Understand and explain financial information via telephone and email


• Outstanding customer service skills


• Excellent verbal and written communication skills, including professional grammar


• Strong ability to understand the customer’s needs


• Positive, proactive, and friendly demeanor


• Ability to learn new programs quickly - Mortgage Software experience preferred


• High School diploma or equivalent


• Experience following loan applications from origination through closing is a plus


• Call Center experience a plus 


• Bilingual language skills are a plus

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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