CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities
Position Summary
The Integration Consulting Project Manager position is a primary point of contact for both customers and CDK internal groups on contracted offerings for the Fortellis platform within the Data and Fortellis organization.
The Integration Consulting Project Manager owns every aspect of the ISV engagement from the time of contract roll call through install, acceptance, and billing. This position is responsible for interfacing with multiple internal and external groups to ensure that all stakeholders of the team are kept apprised of the status and that project dependencies are documented, coordinated, and aligned for success. While this position will not carry any direct reports the role will be required to direct activities in multiple areas of Data & Fortellis i.e.: Product Marketing, Sales, CS, Customer Care, etc.
Responsibilities
Provide superior customer service to both internal and external customers.
Utilize Organizational Skills and detail to manage multiple projects adhering to project budgets, schedules, and resource requirements.
Establish and maintain an effective level of communication with all stakeholders.
Develop and define the statement of work (SOW) requirements by interfacing with the customers and various CDK business units.
Analyze and define project management processes.
Develop and manage multiple project plans that effectively meet the time/schedule, budget and resource requirements/constraints.
Act as primary CDK contact with ISVs on assigned engagements.
Work with Customer to understand their readiness and timing to engage on the delivery of the contracted professional services offering.
Manage CDK, customer and vendor resources and track project deliverables.
Develop and communicate project status reports, which include open issues, risks, budget, resource and schedule details.
Assist in developing Business Partner relationships and deployment processes.
Assist with client presentations and discussions on an as needed basis.
Maintain a thorough understanding of CDK Professional Services offerings, processes, and customer needs.
Work with CDK Billing and Finance to ensure contracted items fulfill customer needs and initiate billing upon completion of contracted services.
Qualifications
Minimum of 5 years' experience in project management and team leadership, in a professional services consulting environment.
Ability to lead teams. Experience with planning and executing customer-facing implementation or product delivery projects.
Demonstrated influence and leadership ability in a matrixed environment
Must be able to handle multiple projects simultaneously and adapt to shifting priorities.
Demonstrated experience managing multiple priorities and balancing competing priorities.
Demonstrate time management and completion of tasks to a definite deadline.
Must be capable of dealing with associates within the CDK organization at all levels.
Ability to effectively handle critical client situations and work with the appropriate resources or Management at CDK to troubleshoot the most difficult problems.
Excellent verbal, written, interpersonal/communication and presentation skills
Strong analytical, organization, negotiation, follow-up and problem solving skills.
Ability to be self-directed and able to set priorities with minimal supervision.
Ability to express technical concepts to both technical and non-technical audiences.
Ability to work effectively as a member of a team.
Experience in Project management, database, word processor, and spreadsheet software application packages.
Ability to use software applications including "Windows" PC applications such as MS office suite.
Preferred Qualifications
Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
PMP, Lean Six Sigma, Certina, Aha, Salesforce are preferred.
Automotive dealership experience preferred.
Knowledge of CDK products, processes, and customer needs preferred.
Salary Ranges: $62,100 - $80,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
