Title: Outreach Analyst Location: 100% Remote Duration: 90 - 120 Days, May Extend Start: Beginning of January
Overview:
Mindseeker is looking for Outreach Analysts to support a temporary project with one of the top Financial Institutions in the country. The Outreach Analyst would be responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
Primary Responsibilities:
Initiate contact with consumers in the earliest stages of default on their mortgage loans with the bank in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports diversity and reflects the bank's brand.
Complete other related duties as assigned.
Minimum Requirements:
A combined 2 years' higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Access to a reliable internet connection.
Preferred Requirements:
Associate's degree.
Collections experience.
EEOC Statement:
Mindseeker provides equal employment opportunities to all applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
