Job Description:

The beautiful, family friendly Hilton Orlando Buena Vista Palace is seeking a full-time Pre-Arrival Coordinator to join their guest services team! This 1000+ room property is connected by pedestrian skybridge to Disney Springs® and offers luxury suites and amenities for magical vacations!

The ideal candidate is an excellent multi-tasker, can manage a heavy call volume, and has experience working in Front Office/Rooms.

Shift Pattern: 8-hour shift between 10am - 11:30pm (Mid and PM shifts)

Pay Rate:$20.23

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

• Organizes and oversees all arrivals/pre-assigned groups/leisure gueststo ensure total guestsatisfaction.
• Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily.
• Answers and dispatches telephone calls, maintains call logs and ensures guest satisfaction through follow up calls.
• Prioritize daily room assignments for all incoming guests. Make appropriate selection of rooms based on guest needs whilst proactively managing hotel inventory.
• Monitors hotel's test messaging platform and directly assist with guest's enquiries and requests.
• Fields guest complaints, listens and extends assistance in order to resolve problems.
• Special projects as assigned.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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