Title: Branch Manager

Department: Branch Operations

Reports to: Chief Operations Officer

Overview:

This position is responsible for directing and overseeing all branch service delivery and daily operations. Accountable for ensuring that all personnel follow all bank and regulatory policies. Guarantees that all customers receive prompt and courteous service and that products and services offered meet the needs of the bank's customer base. Works to ensure maximization of customer relationships based on customer need and aligned with the bank’s core values.

Essential Duties:

• Promotes, explains, and sells all banking products

• Develops and retains new and current business by conducting outside sales calls.

• Analyzes client base and competitive environment for the market area

• Monitors, evaluates, and implements adjustments to programs to ensure achievement of goals.

• Performs consumer lending if authorized

• Drives all aspects of the banking products & services process for a specified location

• Develops daily, weekly, and annual branch growth plans

• Plans and facilitates monthly meetings to discuss production, product promotions, etc.

• Ensures that assigned deposits goals are achieved

• Ensures that Community Reinvestment Act (CRA) community service requirements, as determined by the CRA Team and Management, are met by Branch personnel. The timely planning, execution, and documentation of the events are the responsibility of the Branch Manager.

• Monitors monthly tracking of branch production

• Develops a shared team of staff across branches

• Acts as a role model for team work

• Supervises, coaches, and develops direct reports

• Sets goals with staff and coaches/evaluates employee performance.

• Ensures that the culture of the branch is characterized by teamwork, high morale and retention of valued employees aligned with the bank’s core values

• Authorizes transactions in accordance with bank policy (e.g., deposits, withdrawals, check cashing, wire transfers, etc.).

• Addresses and resolves client concerns and inquiries

• Accountable for the audit integrity, risk management, and security of the branch

• Maintains thorough product knowledge of all banking products

• Provides staff training to include product knowledge, sales, referrals, customer service, and policy and procedures

• Responsible for bank opening/closing

• Ensure branch facilities inside and out are maintained properly

• Open and Close Vault

• Monitors and maintains required ADA notices and hardware for the branch ATM machine

• Performs all duties in compliance with the Bank’s EEO/AAP policy

• Perform all duties in compliance with BSA/AML regulations and requirements

• Obtains adequate data for CIP on all new accounts in accordance with policy

• Ensures that proper OFAC monitoring is performed and documented before new customers perform transactions

• Monitors and reports suspicious activity to the BSA Officer

Qualifications:

• 2+ years leadership/management experience in a financial institution

• Strong business development skills

• Strong computer skills

• Software skills including Microsoft Office, Adobe, Internet, and Email

• Strong customer service skills

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to write routine reports and correspondence

• Ability to speak effectively before customers or employees of organization

• Bilingual skills preferred - English/Korean, English/Chinese, English/Vietnamese

Work Environment:

• This job operates in a professional work environment.

• The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO Statement:

• Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description