The Client Experience Coordinator will support the top client experience and appointment business at The Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand's heritage, prestige, and traditions are upheld. The Client Experience Coordinator must be well-connected in hospitality, fine dining, and New York life.
Key Responsibilities:
Provide highest level of client service
Offers luxury services direct to clients and VIC clients, partnering with all functional teams to deliver elevated, bespoke experiences
Share appropriate Tiffany and Co. history, product information and servicing offerings
Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points
Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City
Develop and manage high net worth client experiences while visiting The Landmark
Manage schedule of multiple private spaces within the Landmark
Manages client appointments flowing through our booking platform Booxi and email inbox.
Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.
Engages in different networking activities to ensure the chosen vendors/establishments are meeting the brand standards.
Partner with Functional Landmark teams
Acts as a liaison between client advisors and other departments/stores to fulfill clients' needs
Partner with Client Experience Manager/Director to set and maintain standards for hosting moments.
Support Client Experience Department on an as-need basis
Lead internal tours of the Landmark when needed
Support training of In-Store client experiences and Tiffany Salon protocols for new employees
Support all hospitality and selling events for VIC clientele
Qualifications:
Exceptional Communication skills: verbal and written
Proven experience networking in and around New York City
Event and catering management
Expertise in coordinating car and travel arrangements
Creation of detailed itineraries
Ability to create memorable bespoke experiences
Meticulous attention to detail
Organizational and time management skills
Entrepreneurial, flexible and independent
Possess strong commitment to team environment and collaboration
Strong sense of urgency
Experience in luxury hospitality industries; restaurant, hotel, retail
Multilingual profiles preferred
Strong existing relationships with luxury hotels and restaurants both domestically and globally
Proven experience working with VIC Clients
Demonstrates strong administrative skills. (Proficiency in Excel, PowerPoint, Word necessary)
The hiring range for this position ranges from $26.35 - $35.65. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
