Under minimal supervision organizes, prepares and conducts complex training and educational programs for user personnel. Works alongside a cross-functional team of Enterprise Change Management experts to develop training strategies, plans, and content to enable Enterprise-wide DRIVE operating model changes for Senior Executive leadership to the team level including 12,000+ team members - all in support of One FedEx.
Responsibilities
Responsible for orchestrating and activating Operating Model releases employing change strategies to make it easy for users to know what's changing, why, and what it means to them and their daily jobs.
Co-owns training strategy, planning, development, and delivery for new DRIVE Operating Model Releases and updates.
Develops training curriculum and materials using methods that make changes stick, greatly reducing the need for retraining, questions, and further coaching.
Collaborates with a team of enterprise training strategists, specialists, communicators, and change managers to design and orchestrate all change management aspects of enterprise-level changes.
Partners with internal customers and subject matter experts to understand user needs and collect ongoing feedback. Measures effectiveness of change management activities.
Develops expertise through ongoing partnership with Enterprise Business Agility teams and stakeholders to understand change details as they are being defined and developed.
Coordinates the production of training and/or multimedia applications
Responsible for knowledge management and change control for materials
Coaches and mentors others in less senior positions
Minimum Education
Bachelor's Degree in computer science, engineering, information systems, or business administration and/or equivalent formal training or work experience.
Minimum Experience
Five (5) or more years equivalent work experience in information technology or business environment, including:
Microsoft Office Suite
Developing training plans
Designing training content
Desired Qualifications
Working knowledge or experience creating training content using the following: • Articulate 360 or similar • Adobe Captivate or similar • Camtasia or similar
Domicile Information:
This position is a hybrid role and can be based in Memphis, TN or Pittsburgh, PA.
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement plans, and tuition reimbursement.
Pay: US Pay Range: $5662.27 - $9342.75 Monthly
Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by December 26, 2024
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com .
Applicants have rights under Federal Employment Laws:
Equal Employment Opportunity is the Law
EEO is the Law Supplement
Pay Transparency Policy
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
