Our client is currently seeking a full-time Medical Director of Operations to join their team based out of South Portland, ME. Below, you will find the full job description for your review. If qualified and interested, please send updated your updated CV to Josh Nachman at jnachman@judge.com for immediate consideration. Thank you, and I look forward to connecting!
Summary:
As the Director of Medical Operations, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for clinical management of all sites (centers and on-sites) within area of responsibility. 100% G&A with 80% of the time spent at sites.
Overview:
Responsibilities:
Ensures quality and patient safety through the execution of clinical model across markets and service lines
Manages key clinical and financial metrics including but not limited to PI's, CMP, case length, days to first recheck, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics, holding clinicians accountable
Monitors and coaches clinical outcomes and intervenes in outlier cases
Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed. Identifies need for Coding and EMR Specialists intervention for field re-training.
Participates in appropriate risk management activities
Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS
Mentors clinicians on service delivery (e.g. managing difficult patients)
Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatment
Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hours
Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
Develops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
Ensures patient care delivery teams are functioning at an optimal level
Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
Plans and executes strategies as well as new clinical and business processes within the region
Manages clinical staffing and personnel costs
Manages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes
Qualifications:
Board Certified in Occupational Medicine, or other Primary Care specialty (such as Emergency Medicine, Family Medicine, or Internal Medicine)
Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
Unrestricted DEA license for state of jurisdiction
Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution Job-Related Experience
Minimum five years directly applicable experience including relevant clinical and supervisory experience for clinical scope
Preferred three years of experience in managed care, physician management and occupational/preventive medicine consulting with employer groups
Experience developing and leading medical quality improvement programs, preferably in a managed care setting
Understand relevant worker's compensation laws, state medical board requirements/processes and risk management processes
Contact: jnachman@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
