JOB DESCRIPTION

What this Department does:

The IT Infrastructure department:

• Provides support to end users for basic computer, application, system, device, access and hardware issues.
• Identify, research and resolve technical problems.
• Responds to telephones, email and online requests.
• Documents, tracks and monitors problems using applicable system and tools.
• Serves as first point of contact for end users seeking technical assistance.
• May coordinate with other teams or departments to resolve user problems.

Education:

Student actively enrolled in bachelor's degree in computer science with an expected graduation date of December 2024-May 2026.

Experience/Specific Knowledge

• Strong organizational and time management skills.
• Strong written and verbal communication skills.
• The ability to work independently as well as part of a team.
• Proficiency level in MS Office applications that may include but are not limited to Excel, Word, Access, PowerPoint, and Outlook.

• Team Oriented
• Attention to detail
• Desie to learn

Our internships are temporary full-time positions, in-person at our Lakewood, CO. office. We will host our Summer 2025 interns from May-August for 10 weeks.

Compensation And Other Benefits

• Pay Range $26.29-$30.04 USD Hourly
• You may be eligible for a stipend to subsidize housing costs.
• The final pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, and working location. The total compensation package for this role may also include overtime pay, paid time off, a housing stipend, and more.

You will be part of a Team working together to accomplish daily tasks. We strive to have our interns take on the same responsibilities our regular staff does. You will quickly learn the current process, use published documentation, and work on customer support tickets to resolve end-user issues/requests.

You can expect:

• Responsibilities include supporting all production and development systems, troubleshooting, and resolution of desktop computers, applications, and related technology.
• Generates tickets from inbound calls, emails, walk-in customers, and chat sessions, and records detailed progress and resolutions for all tickets accordingly.
• Perform system software upgrades and install service packs and patches as needed.
• Delve into and achieve an understanding of a problem or request to offer the most appropriate possible solution.
• Configure, modify, and repair computer hardware including monitors, keyboards, and printers.
• May perform various changes to user accounts via Active Directory.
• Assists in creating and maintaining internal articles and/or documentation.
• Maintain inventory of all equipment, software, and software licenses.
• May assist with onboarding of new users.
• Utilize software and hardware tools to identify, diagnose, and drive the resolution of problems and factors affecting network integrity.

Gain a solid understanding of the various tasks within an Information Technology (IT) Department. The focus of the position will be centered around IT Customer Support. As part of normal day-to-day activities, you will learn what the various IT roles encompass from Server, Networking, Applications, and Cyber Security.

ABOUT US

Who are we?

Tallgrass is a leading energy infrastructure company focused on safely, reliably, and sustainably delivering the energy and services that power our nation and enable our quality of life.

What are we known for?

Tallgrass has been recognized consistently over the last 10 years as a Top Workplace, 7 years in Colorado and 3 years in the USA. Tallgrass has also been recognized for its Leadership and Work-Life Flexibility. We are proud to promote Tallgrass as a Top Workplace as we continue to build and nurture an inclusive and rewarding environment.

What do we value?

At Tallgrass, we value our teams and strive to create an environment where employees feel respected, and their contributions are valued. We aim to support our interns' physical, mental, and financial well-being.

What's in it for you?

At Tallgrass you will find:

• Industry Competitive Pay
• Paid Time Off
• Career Pathing and Industry Exposure
• Access to real world projects that impact our business
• Mentorship and guidance from experienced professionals in the industry.
• A robust internship program that includes trips to our field locations, access to leadership and webinars focused on your skill development.

Application Deadline: Recruiting timelines vary by position; however, all Tallgrass positions accept applications for at least five business days from the posting date. This position is open and still accepting applications.

Compensation: Compensation ranges are provided in good faith based on what we anticipate when researching wages for this position at the state and national levels. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

Notice to External Search Firms: Tallgrass does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Tallgrass property; therefore, Tallgrass will not pay a fee for any placement resulting from the receipt of an unsolicited referral. Approved vendors may be invited to refer talent for specific positions at Tallgrass's request only. A fully executed agreement with Tallgrass must be in place and current in these cases.

EEO Statement: Tallgrass complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Tallgrass does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status, or other status protected by law.