Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Job Responsibilities
Assist customers with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Set up new customers for sales force
Answer incoming calls
Take sales orders from sales representatives and customers by phone, fax, and email
Run credit card and check approvals
Categorize, file, and maintain paperwork for audit purposes and file all customer records
Print and distribute e-mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
High school diploma / equivalent or comparable in related experience
Detailed oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem-solving skills
Experience with a multi-line phone system
Attention to detail
Pleasant phone personality
Ability to multi-task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Slight lifting of ship tickets and overnight packages
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
