Work with customers to resolve software related issues through phone, email, and/or remote or in-person assistance.
Work with supervisors and vendors on installing and maintaining system, utility, and application software such as:
ASU Google/0365 email systems
Virtual Desktop Infrastructure (VDI) for labs and off-campus
Management of user access for the different software systems
Software packaging and deployment
Other duties as assigned
Standard operating hours for this position are 8:00 AM - 5:00 PM Monday through Friday. Technicians are required to fit their schedule within standard operating hours, but may occasionally be required to work events beyond these standard hours.
Required Qualifications:
Must be a currently enrolled student, registered for classes, and in good academic standing.
Must maintain a 2.0 GPA or higher.
Basic understanding of computer software and basic troubleshooting ability;
Ability to work individually and also with team members;
Must effectively communicate one on one with end users;
Ability to efficiently manage your time in a fast-paced work environment
Preferred Qualifications:
Experience with the following is preferred but not required:
Windows OS
Mac OS
VDI Horizon
Software Packaging and Deployment (KACE/SCCM/Intune)
Microsoft Office Suite (0365)
Computer programming
Mobile devices
Active Directory Services
Physical Demands:
Transport computers and other equipment across campus
Sitting/standing at a computer during work shift
Salary:
Starting at $13 an hour
EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, or status as a protected veteran.
In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at hr@angelo.edu.
Number of Vacancies:
1
Open Date:
04/17/2024
Special Instructions to Applicant:
Please direct any questions regarding your application to it_employment@angelo.edu.
