Overview

Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.


• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.


• Receive and fill telephone orders for parts.


• Fill customer orders from stock.


• Prepare sales slips or sales contracts.


• Receive payment or obtain credit authorization.


• Take inventory of stock.


• Advise customers on substitution or modification of parts when identical replacements are not available.


• Examine returned parts for defects, and exchange defective parts or refund money.


• Mark and store parts in stockrooms according to prearranged systems.


• Discuss use and features of various parts, based on knowledge of machines or equipment.


• Demonstrate equipment to customers and explain functioning of equipment.


• Place new merchandise on display.


• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.


• Repair parts or equipment.


• Calculate and provide sales quotes to customers on multi-part orders.

Qualifications

• Ability to perform work accurately and thoroughly.


• Ability to communicate in writing clearly and concisely.


• Ability to communicate effectively with others using the spoken word.


• Ability to take care of the customers’ needs while following company procedures.

• Proficient in Microsoft Office applications (Word, Excel, Outlook). Oracle experience preferred.

• High School Graduate or General Education Degree (GED) and two to four years related experience.

• Parts department environment. Parts storage area may not be air conditioned.