The Technical Support Specialist is a member of the Technical Support team. Each team member has specialties but must also have general capabilities. The Technical Support Department supports the organization in the following capacity: Engine/component/system operational understanding, failure analysis, operations and design troubleshooting, repair recommendations, obsolescence guidance, warranty support, management of technical projects, and general technical assistance to all company departments (primarily sales, quality, field service, customer service, Integrated Logistics Support (ILS), and engineering departments). Principle Duties and Responsibilities:
Lead customer focused working groups related to specialty.
Support Field Service with casualty assessments and corrective action plans both remotely and on-site
Support Field Service with customer requests for procedures, bids for support, repair recommendations, specification clarification, and design requirements
Support Quality with warranty projects, failure analyses, and technical project management
Support Sales with customer requests for design upgrades, component enhancements, and engine performance improvements
Support Customer Service with requests for part information - weights, dimensions, and obsolescence plans
Support ILS with maintenance plans, maintenance standards, and technical review of change packages and technical manuals. Works closely with ILS on Service Information Letters (SILs), Technical Bulletins, Engineering Change Orders (ECOs), and other technical related documentation to support the product lines
Support Engineering and Field Service with unique troubleshooting efforts
Communicate and assist our Licensor with non-compliance issues on the engines that we build under license, such as material non-conformance, functional non-conformance of a system component, etc.
Provide general support of Fairbanks Morse Defense internal departments with:
Engine performance analyses and evaluations, including condition-based monitoring and remote evaluations
Creating SILs and Technical Notices/Bulletins
Qualifications, Skills and Educational Requirements:
Bachelor's degree in mechanical engineering or equivalent experience required
Five years of diesel engine or equivalent experience preferred
Excellent communication and project planning skills required. This position requires contact and interaction with both internal and external customers, including interaction with high level executives or military personnel, engine operators, engineers, or other personnel.
Technical report writing and technical presentation skills required
Strong working knowledge of Oracle preferred
Proficiency with Microsoft Office including Excel, Word, and PowerPoint, as well as Adobe Acrobat
Travel required up to 25% customer field locations, Service Centers, etc.
This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.
Travel: 25%
Language: English
This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.
