The Outlet Supervisor is expected to manage all aspects of service within the Outlets. They will comply with all standards of service and operating procedures. The Outlet Supervisor will be instrumental in maintaining overall guest and employee satisfaction. The Outlet Supervisor will also adhere to all federal, state, and local regulations concerning health, safety, and other compliance requirements. The candidate is in tune with current culinary and beverage trends and is able to react to changes in the market quickly. Having demonstrated this passion successfully through professional experience is a must. This position will also require clear communication, motivation skills, productive coaching and precise accountability.
Job Description
Operational/Functional:
Supervise day-to-day activities of one or more food and/or beverage outlets. Plan and organize work. Communicate and enforce policies and procedures.
Work closely with the Director of F&B in all aspects of day to day activities.
Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis.
Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.
May assist with other duties as assigned.
Strategy and Planning:
Monitor performance of the restaurant through analysis of guest feedback and financial results.
Maintain procedures to ensure the security and proper storage of restaurant inventory, and equipment.
Financial Management:
Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s)
Managing your Team
Attract, retain, and motivate the best talent.
Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local laws.
Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports.
Support, comply and promote company initiative, policies and guidelines.
Handle employee issues in a professional and timely manner.
Initiate corrective action as needed.
Leading with Passion
Responsible for ensuring success through the eyes of employees, guests, and owners.
Utilize and collaborate with resources across different departments and corporate office.
Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
Focus on the mission and well-being of the department, hotel, and company as a whole.
Lead by example and operate with integrity and respect.
Inspire your team to embrace and demonstrate our values and GUEST People Standards.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
