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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
We're one of the world's largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.
Job Summary
This position impacts the organization by developing, implementing, and leading multiple successful customer operations. He/She directs and controls activities in multiple facilities with multiple customers to ensure efficient and profitable distribution services, generally with personal responsibility for meeting a revenue plan. This position develops operational goals and plans, monitors and communicates operations performance against plan, monitors margins, and acts as a liaison with customers, while overseeing managers and supervisors within the department.
Responsibilities:
Directs and controls operational activities for multiple facilities to ensure efficient and profitable distribution services.
Monitors the implementation of defined operational processes to meet customer deadlines, identify cost reduction opportunities, and maximize efficiencies.
Acts as a customer liaison within UPS Supply Chain Solutions (SCS) to set operational priorities and coordinate internal functions for improving efficiency.
Manages the efficient use of the workforce to adhere to safe work practices and achieve high quality service.
Collaborates with the District Controller to develop account-level profit and loss statements, financial reports, and forecasts.
Manages expense margins to achieve revenue goals reflected in the financial plan and analyzes client profitability.
Provides exceptional customer support on new account implementation, customer service, problem resolution, and quality control.
Develops strategic relationships with key customers to ensure long-term account stability, prevent churn, and garner UPS resources for meeting customer needs.
Tracks progress on performance standards to validate compliance within defined goals and highlight recommendations for improvement.
Oversees the development of operational and account-specific metrics to provide timely and accurate information on performance standards.
Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
Coaches and holds others accountable to established performance levels to achieve individual and group goals.
Qualifications:
Must be currently located in the same geographic location as the job - Required
Experience with budget management and adherence to financial targets and organizational financial plans - Preferred
Knowledge of legal, regulatory and compliance practices and programs to reduce risks and enhance safety - Preferred
Detailed understanding on Supply Chain concepts with ability to make recommendations for process improvements - Preferred
Bachelor's Degree or International equivalent and/or 3 years of UPS experience - Preferred
Other Criteria:
Job Grade: 30D
Schedule/typical working hours: Monday-Friday 8am-5pm
Last day to apply is 1/1/2025 EOD
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
